Description (Baltimore & Cincinnatti)
Assist in the coordination of consumer services under the direction of the Coordinator.
Answers phones. Receives all intake information for paraprofessional cases and enter the
appropriate information in the computer.
Takes telephone referral information and passes along referrals as soon as possible.
Completes intake forms and route them appropriately for admission approval.
Assists in communication with consumers/families on home services worker related issues.
Handles matters related to staff and the consumer they serve, with the exception of issues that
require professional/clinical judgment.
Communication on a routine basis with contract agencies to maintain smooth relations and to
obtain needed information.
Documents and reports changes in consumer status, in-service requirements, in and employee
staff assignment and in particular, any unsatisfactory performance.
Performs other duties as directed.
Screen potential consumers through promise to ensure eligibility
Set up Sweet Home presence at community location by using the pop-up table at every location,
inside or outside.
Distribute promotional material to gain consumers.
Ability to work varied schedule including evenings and weekends.
Submits weekly schedule in advance for approval.
Maintains positive relationships with external partners.
Maintains at least one in office day to complete all necessary documentation and consumer follow
Attends at least two Marketing events monthly during event season (March – November).
High School Diploma or equivalent.
Experience in a Home Care setting preferred.
Must be computer literate and able to maintain records.
Must be able to communicate in English effectively with all levels of agency staff and the community and referral sources.
Must have a criminal check and other checks as required by PA regulation.
Bilingual a plus
Outgoing personality and good communication skills.