Signage Customer Service Representative

Strategic Factory - Owings Mills, MD2.9

Full-timeEstimated: $31,000 - $44,000 a year
Position Summary:
Confer with customers by phone or in person to provide information about Signage and Large Format services, take or enter orders, cancel accounts, or obtain details of complaints
Greet and assist walk-in customers with their needs
Thoroughly investigate and resolve problems associated with processing of customer orders, billing, and website functions in a professional and timely manner
Use professional and courteous communication skills to listen to customer requests in order to accurately define or determine their needs and provide them with the requisite response
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken
Prepare jobs for production by including documents such as work orders, proofs, samples, quotes, emails from customers, vendor information, delivery ticket(s),and mock ups
Liaise with other customer services representatives to help resolve customers' service or billing complaints
Process payments received from customers
Complete contract forms and prepare change of address records
Contact customers to respond to inquiries or to notify them of any unforeseen adjustments
Communicate with supervisors, peers, or subordinates to receive feedback
Enter information into the computer in order to keep track of jobs and assignments

1 - 3 years experience working in a signage environment in a similar capacity
High attention to detail
Strong customer service skills
Must be respectful, energetic, trustworthy, detail-oriented and highly motivated!
Must apply feedback to improve performance
Must be computer literate and comfortable working in a high-volume environment
Must use time efficiently by setting goals and objectives
Must be highly comfortable consulting with clients and making recommendations for their projects as a print professional
We have high but reasonable expectations for our team. Please do not reply to this posting if:

You struggle with attendance, punctuality and/or reliable transportation to work
The thought of working hard in a deadline-driven environment does not excite you
You have no interest in taking opportunities to learn, grow and improve your skill set
Why work for Strategic Factory?

Competitive Salary
Comprehensive Benefits Offering
Professional Training Opportunities
Exciting Professional Environment
Paid Time Off
Strategic Factory is an Equal Opportunity Employer.