Application Packager Consultant

HCL Technologies - Chattanooga, TN3.8

Full-timeEstimated: $71,000 - $93,000 a year
Skills

Job Summary

Title: Sr. Application Packaging Consultant (L-3)

Location: Chattanooga, TN

Term: Full-time

Key Skills: Install Shield, Application Packaging and SCCM

Role Summary:

  • Strong technical aptitude and ability to research and solve complex issues independently
  • Ability to participate and contribute during crisis times, assist team members/leads/ customer/ HCL Senior management, as needed
  • Show adaptability and flexibility in work to suit business requirements
  • Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.
  • Managing relationships with key and relevant external IS suppliers, so as to ensure aligned delivery and support activities, optimising opportunities to derive added value and ensure that costs are appropriately managed.
  • Motivating and encouraging external teams both onshore and offshore to ensure delivery of the required standards of excellence in service and performance and support the continuing personal and professional development of all team members.
  • Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner
  • Providing 24X7 production support and available for escalations

Main Responsibilities:

  • Extensive experience in Application Packaging
  • Must have prior experience with using AdminStudio/Wise and SMS installer for packaging.
  • Must have packaged applications for Windows 7 and Windows 10 OS platform.
  • Must understand and have used one of the following: Windows Command Shell Script, VBScript, or Powershell.
  • Strong experience with Admin Studio Install Shield
  • Experience with SCCM Current Branch
  • Strong experience with building SCCM 'Applications' (as opposed to Legacy Packages)

Desired Skills and Experience

Core competencies, knowledge and experience:

  • Must have awareness and sensitivity in customer situations.
  • Must be able to work independently and as a team member.
  • Must be able to troubleshoot packaging problems.
  • Must be able to meet deadlines.

Technical / professional qualifications:

  • Any Degree
  • SCCM Certified

Business & Behavioural Skills

  • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management
  • Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive
  • To work through issues analytically to a successful conclusion
  • Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
  • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
  • Use of ITIL service management framework to deliver best practice
  • Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
  • Self-motivated. Ability to learn new technologies on own.
  • Strong technical aptitude and ability to research and solve complex issues independently
  • Ability to work as part of a team.

Thanks,

Mohit Sachan

HCL America

Job Type: Full-time

Experience:

  • Application Packaging: 8 years (Required)