The Customer Service Representative 1 (CSR1) is responsible for delivering customer satisfaction on every call received from Protective Life policyholders. Good communication, multitasking skills and decision making skills are required to effectively interpret the customer needs and provide service in an environment involving sensitive customer information.
The primary responsibility for this position is to process policyholder premium payment requests for billed premium payments.
The representative will be expected to provide accurate, quality and caring service in an efficient manner to policyholders.
Established call center, team and individual goals are to be Met or Exceeded on a continuous basis.
Competencies / Skills Required:
Computer Skills – Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
Listening Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions.
Dependability – Works independently, accepts accountability, handles change, set personal standards, stays focused under pressure, and meets attendance/punctuality requirements
Call Center experience preferred but not required
Prior customer service experience (minimum 12 months)
High school graduate
Able to meet minimum department standards within a specified period of time
PC experience with knowledge of Microsoft Office
Available to work any shift within the contact center Hours of Operation (Mon-Thu 7a-6:30p and Fri 7a-5p)