Customer Service Rep I

Cambium Learning Group - Remote

Cambium Learning® Group is a leading educational solutions and services company that is committed to helping all students reach their full potential by providing evidence-based solutions and expert professional services to empower educators and raise the achievement levels of all students. The company is composed of five business units: Voyager Sopris Learning™, Learning A-Z, ExploreLearning®, Kurzweil Education™, and VKidz Holdings. Together, these business units provide best-in-class intervention and supplemental instructional materials; gold-standard professional development and school-improvement services; breakthrough technology solutions for online learning and professional support; valid and reliable assessments; and proven materials to support a positive and safe school environment.

Kurzweil Education is recognized as the leading developer of literacy technology for people with learning difficulties and those who are blind or visually impaired. We offer products that bring the power and pleasure of reading and learning to the lives of users.

We are seeking a service-oriented professional with strong customer service skills to provide high-quality verbal and written support to internal and external customers. Candidate will assist with general customer inquiries, product information as well as order processing and product registration.

This is a remote position. Candidates must be located in the US. Preference will be given to qualified applicants in the Tucson, AZ area.

Essential Job Functions:
Field inbound and outbound calls, voice mail, and emails to provide general product support to internal and external customers
You will be required to demonstrate the ability to effectively perform duties remotely
Accurately record customer feedback
Work with CS/TS team to maintain accurate customer records
Create and modify customer licenses for new accounts, renewals, and free trials in CSI system
Daily Order processing as outlined by Manager and Customer Service Team Lead
Evaluate customer information to determine policy adherence
Product Registration for Kurzweil 1000 and Kurzweil 3000 software
Complete special projects as assigned by Manager and/or Customer Service Team Lead
Support sales team with misc. projects/duties as outlined by Customer Support Manager
Identify and assess customers’ needs to achieve satisfaction

Required Qualifications:
Urgency and commitment to deadlines and goals
Exceptional work ethic and team player attitude
Effective organization skills and ability to multi-task
Enthusiasm to provide quality customer service
Strong analytical and problem solving skills
Excellent Time Management skills
Working knowledge of typical office applications (Microsoft, Google, etc.)
Demonstrated ability to quickly learn new and/ or proprietary systems and processes
Reliable, secure, high-speed internet connection is required to support work environment, as this is a remote position
Min 2 years of customer service/order processing experience
High School diploma or equivalent
A workspace in your home or office that is free from noise and distraction, that allows you to fulfill the job role/requirements

Preferred Skills and Abilities:
Type 30 words per minute
Experience with CRM Applications