Job description
Qualifications:
- Previous experience working with phone systems and handling high call volumes is preferred
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
Position Overview
The Intake Coordinator at Red River Pharmacy will speak directly with patients and their families; determining their needs, medical history, and special requirements pertaining to the patient. The Intake Coordinator will screen potential patients and assist them with their questions and concerns. Candidate must be detailed, self-motivated, and have an outgoing personality. Professional communication skills are a must. Previous medical experience is a plus. Your responsibilities as an intake coordinator include gathering patient records.
Collecting medical histories, and obtaining any insurance information from the patient. This position is responsible for performing a variety of social service duties.
Essential Job Functions
· Answer and return high-volume inbound calls in a timely and professional manner.
· Schedule appointment for patient intake and complete demographics according to policy and procedure.
· Communicate with physicians, nursing staff and clinicians as it pertains to patient assessment
· Follow up with referral sources with updates on referrals sent.
· Developed personal organization and multitasking skills in a fast-paced environment
· Maintained strictest confidentiality; adhered to all HIPAA guidelines/regulations.
· Organized and prioritized all work to ensure that all clients were taken care of.
· Provided support to other staff as necessary.
· Maintained a polite and professional telephone manner.
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Knowledge of medical terminology or experience working in an ER setting is a plus
- Ability to maintain a calm and professional demeanor in stressful situations
This position requires strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. The Intake Coordinator plays a crucial role in ensuring efficient intake processes and providing excellent customer service to clients. If you are organized, have excellent communication skills, and enjoy working in a fast-paced environment, we encourage you to apply.
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Pet insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
