Department Description: Beth Israel Deaconess Hospital–Needham (BID–Needham) is a licensed 58–bed acute care hospital offering the same care as our direct affiliate Beth Israel Deaconess Medical Center (BIDMC) in your community.
This close affiliation with BIDMC, since 2000, has facilitated the clinical integration of staff and resources in emergency medicine, hospital medicine (hospitalists), cardiology, radiology, orthopaedics, general surgery, pathology and oncology. Physicians in Needham maintain very close relationships with the staff at BIDMC; so in cases where patients need to be transferred from Needham to Boston for more advanced care, there are systems in place to make that transition happen quickly.
Job Location: Needham, MA
Req ID: 26552BR
Job Summary: The Practice Coordinator is responsible for assuring staff deliver the highest quality service to patients while contributing to the smooth functioning of practice operations. This position requires problem-solving skills, a positive approach to teamwork, strong communication skills, the ability to handle multiple priorities, attention to detail, a focus on customer service and maintaining an organized, clean and professional physical environment in the clinic.
Under general direction of the Administrative Director, acts as liaison for clinic staff, patients, physicians (referring and external), physicians' office staff, and other hospital departments, responsible for leading staff in providing positive patient experience.
Other duties include but are not limited to billing and coding for all clinics, scheduling staff to meet workflow demands for all clinics, maintaining provider schedules in CCC, supervising clinics in absence of director, check in, scheduling, cashiering, referral management, etc, medical assisting, exam room management and performs other responsibilities as needed to meet needs of department.
Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment
Reconciles ancillary tests with orders to assure they are completed
Maintains ability to staff in all outpatient clinics
Participates in interviews for perspective new staff
Orients new staff and provides ongoing training
High School diploma or GED required. Associate's degree preferred.
Certificate 1 Medical Assistant Certificate preferred.
1-3 years related work experience required in Medical assisting as well as 1 year of medical clerical support.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Experience with Outlook, Meditech and Caretracker preferred
Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus