Call Center / Customer Service Agent

Goldman Sachs - New York, NY4.0

Full-time
We look to continue knocking down barriers in the field of Client Support, that is where YOU come in as a Telecommunications / Call Center / Customer Support / Customer Service Agent.

What YOU can expect from us! :
Competitive Pay
Great schedules that promote a healthy work-life balance
Earned PTO
Renovated Breakroom
Employee engagement events
Employee referral program
On-site food truck
Paid Training
Growth opportunities (Opportunity of promotion after 6 months)

What we need from YOU:
Provide customer support through technical competence and effective communication skills.
Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge.
Utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner.
Able to identify and escalate customer issues with empathy
The agent will need to be articulate, patient, and possess the ability to explain a wide range of technical concepts to customers of varying degrees of aptitude while maintaining a pleasant disposition
Provide “best in class” customer experience on every customer interaction