Health Care Assistant/Front Desk Receptionist

Planned Parenthood of Greater Washington and North Idaho - Spokane Valley, WA (30+ days ago)

Planned Parenthood of Greater Washington and North Idaho (PPGWNI) is a leading health care provider, educator, and advocate, serving nearly 32,000 adults and teens throughout Central and Eastern Washington and North Idaho annually. For over 50 years, our dedicated staff have been providing every person in our community access to the comprehensive health care services, education programs, and fearless advocacy they need to be healthy, plan their futures, and achieve their dreams, no matter what.

Planned Parenthood of Greater Washington and North Idaho seeks an energetic and versatile Health Care Assistant/Front Desk Receptionist. The Health Care Assistant is the first point of contact for patients and create the first impression of the medical office. The HCA is an expert at providing excellent internal and external customer service and exhibit exceptional communication skills. Duties include patients check-in and check-out with attention to detail throughout the process; verify insurance eligibility, collect co-pays, providing information, materials and supplies. Must be self-motivated; demonstrate a responsible work ethic and reliability. This position will exemplify our mission, Work Place Values and Service Standards.
Duties and Responsibilities
Expedite and expand the client experience, take direction to complete task assigned.
Explain all PPGWNI funding sources, services and ask for client donations.
Efficiently verify details throughout check-in and check-out process.
Accurately post charges and handle payments
Requirements/Technical Expertise
Excellent verbal communication skills and interpersonal management skills.
Flexibility in work schedule is required, including working early mornings, evenings and Saturdays.
Knowledge of Electronic Medical Records systems
1 -3 years experience preferred
Personal Qualities/Other Attributes
Strong attention to detail
Multi-task while remaining focused, with minimal supervision.
Valid unencumbered driver's license, proof of insurance required and personal vehicle.
Travel to other PPGWNI health centers as needed.
Diverse candidates are encouraged to apply.

Planned Parenthood of Greater Washington and North Idaho is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.