Work From Home - Customer Service

CVS Health - Franklin, TN3.5

Full-time
Are you ready to make a difference in someone’s life?

Are you ready to have a career with purpose?

CVS Health’s pharmacy mail order facility is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives to work in our inbound call center to be the first line of communication for our members.

This is not your typical customer service job and previous healthcare experience is not required! We offer an extensive paid training program and multiple resources so you can confidently service our members.
You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member's questions on the first call. It feels good to do this job; you support people when they need it the most.

To learn more about the position and go through an interactive job preview, apply today and complete our virtual job tryout! The virtual job try out must be done on a laptop or desktop computer and is a mandatory part of the application process.
Computers are available for use at the American Job Center, 665 Mainstream Drive, Nashville, TN 37243

Are you a fit for this Inbound Customer Service role?

Do you have at least six months experience working with customers (i.e.,retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone?
CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.

Addition to career growth,other benefits offered include :
  • Competitive pay and benefits
  • Paid training
  • Semi-Annual bonus potential
  • Fast track career progression
  • Employee Discount Programs
  • Potential to work from home is available following 6 months of employment and measurable success
Required Qualifications
  • Must live within 75 miles of the Nashville Metro Center location office, 445 Great Circle Road, Nashville, TN 37228. Must be able to attend on-site training
  • Minimum of 6 months work from home experience preferred
  • A private, secure space to work in the home
  • Must be able to be on -site for approximately 7 weeks of training, and approximatley 4 days per quarter on an ongoing basis
  • Successfully complete a background check and
drug screen

Preferred Qualifications
  • 6 months prior work from home experience
Healthcare related experience and/or relevant
certifications
  • Providing elder care, being a primary caregiver,
or volunteer work within the community
  • Previous Call Center or relevant military
experience

Education
Verifiable High School diploma or GED is required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.