This City of Hayward is excited to announce its recruitment for the part-time position of Library Assistant. Under direction from the Lead Library Assistant, the Library Assistant provides customer service and assists library users in the use of library facilities, technology and equipment. This position also performs data entry and maintenance of simple library records, while making routine contact with the public.
The mission of the Library and Community Services Department is to preserve and enhance the quality of life for the Hayward community through neighborhood-oriented services, community-based problem solving, and information and resources that are relevant, accessible, and responsive to the community. In every service provided, the goal is to transform lives and contribute to the health and success of the Hayward community.
This is the entry level class of the Library Assistant series. Incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Senior Library Assistant in that the latter is responsible for performing more specialized and technical library duties including accounts payable, acquisitions, and library system maintenance.
Duties may include, but are not limited to, the following:
Deliver excellent customer service to library users, such as: greeting library visitors at library entrances and providing them with basic directional and informational assistance; issuing library cards and collecting library fines and fees; assisting library users with their library accounts; helping library users access and utilize library materials, facilities, and self-service systems; locating books and other materials for library users and/or placing requests for library materials in the library's online catalog.
Respond to general questions and inquiries from the public efficiently and professionally in person, by telephone, or online; and refer advanced requests or questions to the appropriate library staff or supervisor.
Handle and sort returned books and other library materials; set aside damaged materials for mending or withdrawal; process incoming and outgoing materials efficiently and accurately, both physically and in the library's electronic systems.
Communicate clearly, professionally and effectively with library users by telephone, in person, and/or online regarding their library accounts and other general customer service needs.
Access the appropriate databases to search for and identify books and other materials through the inter-library loan system; process incoming materials for distribution to the requesting library user; respond to requests from other libraries for outgoing inter-library loans.
Search library database records and verify entries and materials status.
Assist with planning, set-up, and execution of library programs and events.
Operate a cash register, make accurate change, prepare accurate receipts and money for deposit.
Perform basic maintenance and troubleshooting on office machines (e.g., replenishing paper and toner, clearing paper jams).
Assist library users with accessing the internet, utilizing library electronic resources, and other common computing tasks.
Perform related duties as assigned.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Customer service best practices and techniques.
Modern office/clerical procedures, equipment, and technology.
Mathematics, English usage and spelling at 12th grade proficiency or higher.
Demonstrate exemplary professionalism, patience, and tact when interacting with co-workers, volunteers and general public in a diverse, busy urban public library environment.
Perform assigned tasks efficiently and accurately, paying attention to detail.
Utilize typical office technology effectively (e.g., email, internet, database systems, productivity software including Word and Excel).
Deliver consistent, excellent customer service to library users by telephone, in person, and online in a busy and diverse public library environment.
Handle multiple tasks simultaneously.
Adapt to rapid changes in the work environment (e.g., new procedures, changing technology, evolving customer needs).
Work irregular shifts, including Saturdays and evenings.
Establish and maintain effective working relationships with people and organizations contacted in the course of work, including co-workers, volunteers, and the general public.
EXPERIENCE AND EDUCATION
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Previous clerical and/or customer service experience is required. Prior experience working in a library setting is preferred. Bilingual English/Spanish language skills are highly desirable.
Education: Equivalent to the completion of the twelfth grade.
Licenses and Certificates: Special assignments require possession and maintenance of a valid California Class C Driver's License.
PROBATIONARY PERIOD: Six (6) months
Candidates must submit a completed City of Hayward job application and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications. Applications submitted without all required materials will not be considered.
Based on the information provided, those best qualified may be invited to the next phase of the process, which may include an oral, practical, and/or written examination.
The examination process will result in a ranked eligible register of candidates for hiring consideration by the department. Actual hire depends on success in the departmental selection process.
Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.
Date Of Examination(s):
Written Examination - June 11 or June 18, 2018
Oral Panel Interviews - Week of July 9, 2018
The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com. Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.
The City of Hayward is an Equal Opportunity Employer