Assistant Vice President - National Account Management

UnitedHealth Group - Annapolis, MD3.6

The AVP of National Account Management will be responsible for building and leading a high performance account management team to exceed Optum’s accounts growth targets through retention, expansion and implementation of corporate and key customers. Further responsibilities include supporting the implementation of new business, providing support to Sales during pre-close activity, and providing definition of client requirements post-close.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
Works with Executives, Account Management, Sales and Operations teams in developing, implementing & supporting strategies to effectively retain and grow existing corporate and key clients
Assigns top key accounts to Account Management Team and ensures account penetration and growth targets are met. Manages performance and establish metric to measure account growth and penetration
Works with Vice President National Account Management to identify new products and services to be presented and launched to corporate and key clients
Works with Sales Management Team in transitioning new acquisition business to the Account Management Team. Establishes strategic long-term and tactical short-term goals for account growth and penetration
Responsible for assessing the account management team to identify strengths and developmental needs, determines the profile of the ideal account manager/director and works with Human Resources to recruit and build a high caliber account management team
Works with Account Management team to enhance communication across the sales and operations organization to ensure the account management strategies, goals and expectations are understood and embraced by the organization
Works with Executive Team and Account Management Team in ensuring corporate and key account contributions for bottom-line EBIT by applying appropriate pricing and value strategies
Works with Executive Team in establishing corporate and key account revenue budgets to meet/exceed financial goals and provide management reports/analysis/trending, as needed
Manages performance systems to track account management productivity and provide them with the tools, training and other means to reach their goals
Works with Vice President National Account Management in establishing and managing cost center expense budget in addition to developing compensation incentive plans supporting company goals
Represents the organization in important business relationships with major clients so that the organization’s image is reflected in the most positive manner and where such contacts are critical to the achievements of the account management revenue goals
Works with Vice President National Account Management in the implementation of processes, systems, metrics, organizational changes, account assignments, performance and capabilities of the account management team to foster and retain the accounts
Works with client and account management to ensure smooth transition to post implementation phase
Works with Sales to provide operational support during pre-close sales efforts, ensuring prospective clients have a clear understanding of operational strengths, capabilities and clearly defined implementation processes and methodology
Works with Account Management and Operations teams to provide consultative support in identifying opportunities to improve and implement services that strengthen the existing client relationship
Travel as needed to clients, conferences, events, etc.
Performs other functions as assigned by executive leadership

Required Qualifications:
Bachelor’s Degree in Business Administration, Finance or Health Care administration
10 years of prior account management/sales/mgmt experience in worker’s compensation and/or healthcare/insurance background
Experience with Financial Modeling, Forecasting/Analysis
Advance knowledge of the Microsoft Suite of Products, including Excel, PowerPoint, and Outlook

Preferred Qualifications:
Master’s Degree in Business Administration, Finance or Health Care
15 years of account/sales management experience in workers’ comp, healthcare/insurance environment
Prior WC sales experience

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.