Job Description Summary:
True Auto LLC is currently seeking an automotive mechanical-breakdown claims adjusters for their call-center environment in Fort Worth, TX. The VSC Claims Adjuster provides accurate claims adjudication while delivering customer service excellence in a call center environment. This is established through contract interpretation, identification of mechanical failures, adherence to established processes, and successful negotiation of repair costs. Additionally, the VSC Claims Adjuster will assist dealerships, contract holders, and business partners with questions and concerns about contract coverage, procedure, and technical assistance.
Follow all service processes in place, including: claim eligibility, parts and labor verification, negotiation, claim authorization and denial, claim inspections, and customer service. Identify process improvement opportunities and communicate proposals to team members and manager. Assist with training activities as required. Strive to continuously improve service levels and customer service experiences utilizing process improvement methodology. Provide coverage and procedure inquiry support to Agents, Dealerships, and Service Contract Holders.
Required Skills and Experience:
What We Offer:
Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays.
Job Type: Full-time Required experience: auto repair/warranty
Job Type: Full-time
Salary: $60,000.00 /year