The Transportation Manager oversees all transportation issues, schedules staff/drivers, and coordinates day-to-day operations/maintenance of the heavy haul transportation department fleet ensuring it meets DOT compliance. Responsible for cost of the Transportation Department's operation, achievement of financial budgets and minimize transportation costs. Determines most efficient routes, ensure on time deliveries/pick-ups at the lowest possible cost and create a culture of safety within the team. Demonstrates Shoppa’s Material Handling core values, leadership behaviors and Purpose- “Serving our customers with excellence everyday”.
Hires, trains, supervises, and evaluates the DOT Truck Drivers.
Coordinates efficient loads, prioritizing around customer urgency, truck type, geographic considerations, etc. Dispatches each driver and confirms delivery of their daily delivery schedule. Ensures efficient turnaround time for loads
Communicates daily with branch transportation members to ensure seamless execution of scheduled deliveries.
Files timely reports for any delays, incidents, or accidents for the Transportation Department.
Maintains DOT compliance files, including tracking mileage by state and creating reports for Accounting on IFTA.
Implements procedures that will ensure a consistent and professional level of customer service from the Transportation Department.
Reports to the Corporate Service Manager, monthly, on the working condition of transportation departments fleet and equipment.
Participates in department planning and policy making to ensure they support the effort to provide effective and uniform services to the customer. Continually recommends actions/changes needed to increase efficiencies within the administrative processes.
Communicates regularly with the Corporate Service Manager to allow for monitoring of workload; recommends/requests new assets to accommodate growth.
Understands and manages the administrative processes of the Transportation Department, monitoring billing activity for the department. Escalates matters to the appropriate manager for resolution when necessary.
Source, negotiate and utilizes outside vendors to supplement deliveries during heavy sales periods. Monitors and tracks costs associated with outside trucking for use with asset acquisition planning.
Resolves customer issues principally through phone conversations and email with the customer.
All other duties & special projects as assigned.
Bachelor’s degree preferred; requires industry experience and knowledge; minimum 5 years transportation experience supervising/managing staff in a multi-site environment; knowledge of DOT/FMSCA and other associated government requirements/guidelines. Ability to work in a fast-paced environment. Exceptional organizational and interpersonal skills required. Positive attitude, well groomed, professional appearance required. MUST be a team player and have solid computer skills; experience with MS Access and Excel highly desirable. Must be able to implement and utilize a customer follow-up/resolution system.