Patient Service Representative- FT

DotHouse Health - Boston, MA (30+ days ago)3.8


The Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, managing appointments including scheduling and confirmation calls. In addition, he/she will answer incoming calls and manage them appropriately, either by directly answering the caller’s questions or managing phone requests in accordance with our policy and procedures.

REQUIREMENTS:

  • High school diploma or equivalent.
  • One year related experience preferred.
  • Highly motivated.
  • Knowledge of phone systems and call management.
  • Familiarity with business-oriented computer applications and medical billing/insurance procedures.
  • Excellent verbal and written communications skills.
  • Ability to work with a diverse patient population.
  • Previous EPIC experience a plus.

Job Type: Full-time

Experience:

  • Customer Service: 2 years

Education:

  • High school

Required work authorization:

  • United States