Business Analyst II

Surgical Information Systems - Wallingford, CT (30+ days ago)3.4

Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes. Focused exclusively on perioperative IT, SIS serves over 2900 facilities across the United States and Canada.

The SIS product suite is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Medical Records (EMRs), Anesthesia Information Management Systems (AIMS), ASC business management, and business intelligence and analytics solutions. SIS’ AmkaiCharts™ solution, is the No. 1 ranked outpatient EMR[1]. Services, including revenue cycle management and ASC advisory services, complement SIS’ software solutions.

For more information, visit

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of Source Medical. Other company and product names may be trademarks of their respective owner.

[1] Black Book Research Rankings – April, 2017 and “Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors,” May 2016.

The Business Analyst II is a key member of the Product Management team who owns the vision, direction, and overall management of SIS portfolio of solutions. The Business Analyst II acts as the domain expert and primary relationship manager with customers and stakeholders, ensuring that the product brings customers’ needs and wants to life in a competitive solution that retains customers and attracts new ones. The Business Analyst II directs priorities to the Agile team, facilitates communication within the cross-functional team, eliminates blockers the Agile team can’t solve, and escalates risks and decisions to senior leadership as needed. As a results-oriented leader, the Senior Business Analyst drives the team to deliver maximum value to customers. The Product Management team has the overarching responsibility for providing strategic direction and vision for the product area, developed with customers (external and internal) and partners to innovate solutions that meet market needs. The team balances investment, time, and the value / impact of product priorities of all products and services to create a winning platform that delights customers and ensures a superior experience with the company.

Identify and define new products, features, and services for our market, balancing long- and short-term goals. Activities include: assessing and confirming market needs; conceptualizing products, features, and services to meet these needs; managing the activities necessary to deliver a new product / product release; collaboration with sales and marketing teams to ensure products and services are successfully launched to market.
Based on customer and market feedback, provide Development with prioritized product and feature definition, user benefits, acceptance criteria, and high-level workflows. Approve User Stories and UI concepts produced by the Business Analyst and UI team. Maintain governance over priorities and changes.
Gather and analyze competitive intelligence and translate into messaging and/or action plans.
Contribute to thought leadership in the industry, with our customers and internal teams.
Stay current with all technology, regulatory, and operational changes that affect the market, product, services, and roadmap.
Contribute to buy vs. partner vs. build decisions.
Collaborate with partners, customers, and internal / external stakeholders. Lead and/or contribute to go-to-market activities. Support the resolution of scope and other issues impacting delivery of project and programs.
Maintain a positive, results-orientated work environment; build partnerships; model teamwork and a high-communication culture; advocate high quality results and best practices.
Experience working with business processes and re-engineering
Knowledge of healthcare based applications
Ability to be flexible and work analytically in a problem-solving collaborative environment
Excellent communication (written and oral) and interpersonal skills
Excellent customer service skills
Strong organizational, multi-tasking, and time-management skills
Must be detail oriented and able to follow through on issues to resolution
Must be able to act both independently and as a team member

Required Skills
7+ years’ experience working in product-oriented role in a healthcare IT environment (marketing analyst/manager, business development, sales engineer, etc.) or 5+ years’ experience in a Product Management role (product owner, business analyst)
Detailed understanding of healthcare industry and clinical environments
Experience with Agile methodology / Pragmatic Marketing; certifications desired
Proven experience leading cross-functional teams that deliver results in a fast-paced, entrepreneurial environment
Experience working with customers (1-on-1 and in focus group settings) to elicit requirements, define high level product deliverables, priorities, and workflows
Strong writing, verbal and presentation skills
Demonstrates logic and creatively when solving problems
Exercises judgment with respect to managing priorities, resources and risk
Excellent communication (written and oral) and interpersonal skills
Results oriented mindset and flexible thinking in how you approach problems and work with customers to imagine solutions
Experience with tools that support the Agile team (Aha!, TFS/VSTS) and used for customer management (Salesforce)
Proficient in all Microsoft Office applications

***Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws.

M/F/D/V/SO are encouraged to apply. At this time we are unable to sponsor H1B candidates.***

Required Experience