- Bachelor's Degree
- High School Diploma or GED
- Time Management
- Project Management
- Customer Service
- Human Resources
Organization: Corporate Functions/Business Operations
Location: Chicago IL
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
The Chicago Innovation Hub is in the heart of the city. It is place where clients visit to dream, co-create, collaborate, and learn with our Accenture teams. A high performing team of connectors and innovators work in the Hub. We are seeking a strategic problem-solver with amazing project management skills to lead operations at the Hub. In this role, you will be responsible for helping the Hub run smoothly by managing our end-to-end client experience procedures, from coordinating incoming requests to budgeting, financials, reporting, and coordination with other Hub locations.
The Corporate Hospitality and Administrative Associate Manager is accountable for the delivery of a suite of Workplace Solutions services on site at the Accenture Chicago Metro locations. These services include office operations, customer service activities such as client welcome experience, catering, meeting and events production, audio-visual support. This role manages the related people teams and operating budgets as well as vendors and other business partner relationships. The Associate Manager ensures high service delivery that aligns with and responds to the North America Workplace and Chicago Metro/Innovation Hub strategic direction and vision, and that it meets or exceed appropriate customer service level requirements.
Following are the key responsibilities of the role:
Oversee Accenture's Workplace Solutions operations across all Accenture business entities within the areas of responsibility
Review strategic service model options as appropriate, designing new or and managing existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy and continuing evolution
Ensure the delivery of services is in line with new predefined standards proactively adapting it changing needs of our digital and mobile workforce and environment
Establish new service standards and enforce policies, ensuring appropriate corporate control and local business relevance
Develop comprehensive metrics collection and reporting processes to support evolving business needs.
Plan, manage and account for Workplace service delivery and operating budgets within the areas of responsibility
Manage key relationships with external service providers and vendors
Manage key relationships between Workplace Solutions, stakeholders and other customer groups, Corporate Functions and user groups to ensure customized service and correct alignment with business priorities
Provide leadership, direction, resource allocation, development and employee supervision within the areas of responsibility (including people development strategy and succession planning)
Supervise individuals/team and account for the integrity of key human resources processes, optimizing workforce development, salary reviews, recruitment processes and performance management
This position must be located in Chicago, IL
Other Requirements: (if any, please specify such as overtime etc.)
Overtime as required on occasion
Possibility of some travel
High School Diploma
Minimum of 5 yrs of experience supervising/managing teams in a hospitality and/or customer service delivery role
2-4+ yrs meeting/event planning experience
Organizational development experience
Change Management or Human Resources experience
Professional Experience Needed:
Superior interpersonal and customer relationship skills
Strong written and oral communication skills
Excellent problem solving and decision-making skills
Knowledge of catering operations setup and breakdown
Knowledge of food & beverage industry trends
Comfortable with a highly visible customer facing role
Passionate about customer service
Critical thinking skills
Ability to take ownership and make decisions independent of customer involvement (proactive)
Excellent organizational, multi—tasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker
High level of professionalism
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow
Business partner attitude and approach
Strong program/project management skills
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.