Customer Service to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.
- Responsible for data entry into Safeway?s Transportation Management System (Trinium).
- Responsible for daily customer communication related to US Customs exam container moves.
- Responsible to ensure no cargo is released prior to clearance of US Customs holds.
- Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
- Works directly with customer on obstacles that can arise due to terminal related delays and issues.
- Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
- Check driver documents for container and LCL pick ups at the CES
- Check system to ensure cargo is released/charges paid/freight release present
- Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
- Communicates with SSL to resolve any issues
