Client Services Specialists

Aria Diagnostics - Tampa, FL (30+ days ago)


Aria Diagnostics

Our mission is to produce high-quality drug testing results using professionally developed and validated methodologies designed to detect prescription narcotics, opiates/opioids, sedatives, gabapentanoids, antipsychotics/antidepressants, stimulants, and drugs of abuse.

We are currently looking for a highly motivated individual to work remotely in the Tampa Bay area. This person will assist with the management and collection of specimens from one of our fastest growing clients in the area.

JOB TITLE

Client Services Specialist

JOB CATEGORY

Independent Contractor

DEPARTMENT/GROUP

Operations

REPORTS TO

Southeast Operations Manager

LOCATION

interventional Pain Specialists Southwest Florida

DIRECT REPORTS

NA

LEVEL/COMPENSATION RANGE

Associate

POSITION TYPE

Part Time

HR CONTACT

Andrew Domin

TRAVEL REQUIRED

As Needed

REPORTING FREQUENCY

Weekly to Operations Manager, Monthly to Director and President

PURPOSE

Provides day to day sample acquisition and transport logistics and to serve as the liaison between the client and laboratory.

ROLES AND RESPONSIBILITIES

Client Support

  • Deliver excellent customer service on the phone and in person. Be the first point of contact for the client.
  • Responsible for monitoring and maintaining client collection supply levels.
  • Demonstrate the use of Stratus Results portal to the client and provide requested result summary reports.

Order / Requisition Support

  • Obtain active order roster from StratusDx and enter renewals or orders received directly.
  • Only collect from individuals with complete insurance and complete insurance information.
  • Confirm insurance eligibility and complete requisition form in StratusDx prior to shipping labeled urine tubes.
  • Inform patients of orders about to expire, the laboratory will contact referring physician to request updated order.

Laboratory Support

  • Collect, transport, accession, transfer, and ship specimens from Stratus reported active patients per client.
  • Pick up, accession, transfer, and ship specimens from PICK UP ONLY accounts.
  • Be available to cover collections and pick-ups for team members outside of committed collection and pick up hours.
  • Maintain compliant laboratory conditions at all locations, including maintenance logs for eyewash and refrigerator, maintain clean bench space, and monitor laboratory and office supply inventory levels.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • 3 years of reliable experience in a similar position
  • College degree preferred

PREFERRED SKILLS

  • Must be able to work accurately with minimal supervision and manage multiple tasks concurrently.
  • Ability to plan and organize the collection and pick up times that minimize resources and maximize customer satisfaction.
  • Excellent data entry skills and general math skills.
  • Proficiency in MS Office, including the ability to operate the computerized accounting and spreadsheet programs.
  • High degree of accuracy, attention to detail, and confidentiality with effective verbal and listening communication skills.
  • Effective organizational, stress, and time management skills demonstrating a sense of urgency and ability to meet deadlines.

ADDITIONAL NOTES

Requires local travel and working non-traditional business hours.

Job Type: Part-time

Salary: $15.00 /hour

Experience:

  • reliable: 1 year

Education:

  • High school

Location:

  • Tampa, FL

License:

  • Driver's License

Required work authorization:

  • United States

Required travel:

  • 25