Telephonic Health Coach

Sharecare Inc - Franklin, TN3.5

Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides individuals- no matter where they are in their health journey - with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day!

Job Summary:
The Telephonic Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction/elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

Essential Functions:
Contacting participants telephonically, who are eligible to participate in the program, for enrollment and provides necessary coaching to reduce or eliminate high-risk behaviors in a contact center environment
Responding to a high volume of inbound consumer phone calls as well as making campaign calls to enroll and ensure members have sustained engagement
Coordinating delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists, and external vendors.
Supporting operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers
Adheres to a schedule and caseload to support success and connectivity of member interaction
Participate in daily and monthly meetings for updates and to present findings and insight
Note and track the member's progress and efficacy of the program
Provides individualized behavior change coaching to reduce or eliminate high-risk behaviors and encouraging adoption of habits that are conducive to a higher quality of life
Assists individuals in tailoring behavior goals and action steps specific to their personal needs and priorities

Bachelor's degree in health-related field required
Proficiency in computer data entry and Microsoft Office
Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
Knowledgeability to learn quickly information around lifestyle related topics such as smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
Experience in a customer service role is desired
Experience with benchmarks and contact center metrics desired, including adherence to schedule
Ability to work independently and prioritize a moderate workload with minimal supervision
Be willing to work flexible hours when needed, including evenings and Saturdays
Adaptability to schedule changes on an as-need basis
Ability to multitask with members and operationally with managers and support staff

Specific Skills/Attributes:
Effective interpersonal and communication skills required
Understand directions and communicate/respond to inquiries
Enthusiastically inspires members to change behaviors and to see possibilities