This role will serve as a liaison between 2nd.MD and current and potential members. The successful candidate will be effective in this concierge role by educating current and potential members on the benefits of 2nd.MD’s services, while promoting member satisfaction and experience.
Competent Conversant regarding 2nd.MD services
Activate new member accounts
Initial Telephonic Intake and triage to the appropriate nurse team member
Accurately input necessary member information into Admin
Assist with Local Referral intake as appropriate
Assist Nurse Manager with Assignment of cases
Work closely with Tech team to troubleshoot and assess member tech issues
Assist Nurse Manager with special projects as needed
Manage a file of follow up contacts as needed
Assist Inbound and Outbound calls as needed
Meet team/personal qualitative and quantitative targets Qualifications
Prefered 2+ years of professional experience as an LVN in a hospital or medical office setting.
Ability to navigate through multiple technology platforms
Communication Skills, Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Documentation Skills, Critical Thinking, Customer Services Skills, Data Entry Management, and Interpersonal Skills
Call Center experience, a plus
Physical Demands/Working Conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This is a full-time position, and general hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position regularly requires long hours and frequent weekend work.
Performance based bonuses
Family Medical Benefits
15 PTO days + 10 Company Holidays
Subsidized gym membership