PROGRAM MANAGER I (Contracts and Performance Monitoring Manager)

State of Maryland - Baltimore, MD3.8

30+ days ago
This is a Management Service position, and serves at the pleasure of the Appointing Authority.


Department of Human Services

Social Services Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

Main Purpose of Job
This position provides contract management support to the Department of Human Services (DHS), Social Services Administration (SSA) by overseeing the preparation, negotiation, execution, and on-going maintenance and monitoring of the agency's Purchase of Care Provider Contracts (residential child care and child placement agency) value of approximately $200 million per year, as well as numerous other service contracts. The incumbent in this position supervises the day-to-day operations of the Contracts and Performance Monitoring Unit.

Plans, coordinates, supervises and evaluates the work of the Contracts and Performance Monitoring Unit; establishes and implements written standard operating procedures which guides the contracts processing and contracts monitoring functions of the Administration; oversees and coordinates with program staff on the process of service contracts; oversees the timely processing of contract renewals and modifications for approximately 90 residential child care and child placement contracts annually; confers as needed with DHS's Procurement Division, Office of Licensing and Monitoring (OLM), Office of the Attorney General, the SSA Executive Office and the Office of the Secretary; oversees the development of Request for Proposals (RFP's) for placement and other resources needed for service delivery; collaborates with SSA Executive, SSA resource program staff, OLM staff and external consultants in the development of a new performance-based contracting process; revises contract language in accordance with new requirements annually; and establishes protocols for monitoring contract deliverables and performances of on-site reviews by subordinate staff.

Serves as Agency Voting Representative on the State's Interagency Rates Committee; maintains current database(s)of all Administration contracts that include information on contract status; implements and improves the Provider Performance Report system; provides technical assistance and consultation regarding actions and issues affecting SSA's purchase of child care services; represents the agency on various committees, provides leadership and creative problem-solving of contracting issues, and facilitates a departmental operational team approach to addressing cross-cutting contract issues; participates in the development of the annual budget preparation process and annual employee evaluations; prepares written correspondence to constituents on behalf of DHS/SSA, including presentations as needed on contractual matters; and performs additional duties as assigned.
Education: A bachelor's degree from an accredited college or university.

Experience: Eight years of experience in administrative or professional work. Three years of this experience must have involved the supervision of other employees or exercising responsibility for program evaluation.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:
Possession of a Master’s degree in Human Services or related field
Experience working in a public human service agency.
Experience managing and overseeing child welfare programs.
Strong written and oral communication skills.
Ability to prioritize and multi-task effectively.
Flexibility in a busy environment.
Strong time management, priority setting and problem-solving skills.
The assessment will consist of a rating of your education, training and experience related to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. All information concerning your qualifications must be submitted by the closing date. You must possess the minimum qualifications to be considered for this position. Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application. Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week.


If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated. This office, with your approval, will verify your prior applicable work experience. In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded. Please clearly indicate your college degree and majors on your application. If selected for an interview, you will be required to bring an official transcript with you. For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHS/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Room 141, Baltimore MD 21201-3500. The paper application must be received by 5 p.m. close of business on the closing date of the recruitment. No postmarks will be accepted. The previous Maryland State application (MS-100) will not be accepted.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.