CHIEF OF INFORMATION TECHNOLOGY II

The State of Rhode Island - Warwick, RI4.1

30+ days ago
GENERAL STATEMENT OF DUTIES: Within the Division of Information Technology (DoIT) and on an enterprise-wide basis, to collaborate with all Executive branch agencies and multiple stakeholders (including vendors) to lead, drive, develop and oversee all implementation, operation, transformation, delivery, and technical realization of a major information technology function such as IT Project and Portfolio Management, Applications or Infrastructure and Operations; within the IT Project and Portfolio Management unit, to be responsible to develop and oversee the implementation of a standard IT portfolio and project management process while ensuring appropriate application of project management methodology across all projects; within the Applications unit, to collaborate with agency directors and department teams to drive the conceptualization, transformation, delivery, and technical realization of multiple application solutions creating efficient and innovative platforms for internal and external customers; within the Infrastructure and Operations unit, to lead the implementation and operation of all technology infrastructure (including but not limited to data center, network and server services, telephony, audio and video monitoring, user support/help desk, workstation management, storage, and related software); and to do related work as required.
SUPERVISION RECEIVED: Works under the administrative direction of the director of information technology (Chief Digital Officer/Chief Information Officer) with considerable latitude for the exercise of initiative and independent judgment. Work is subject to review through consultation and written reports for satisfactory performance and conformance to established policies, procedures, rules and regulations.
SUPERVISION EXERCISED: Plans, coordinates, supervises and reviews the work of a professional, technical, and clerical staff.

Illustrative Examples of Work Performed: Within the Division of Information Technology (DoIT) and on an enterprise-wide basis, to collaborate with all Executive branch agencies and multiple stakeholders (including vendors) to lead, drive, develop and oversee all implementation, operation, transformation, delivery, and technical realization of a major information technology function such as IT Project and Portfolio Management, Applications or Infrastructure and Operations.

For IT Project and Portfolio Management:
To develop and oversee the implementation of a standard IT portfolio and project management process while ensuring appropriate application of project management methodology across all projects.
To build and manage a standard, global IT resource management process with a focus on productivity and quality of service delivery, operational efficiencies, and customer satisfaction.
To ensure optimized resource utilization by delivering a standard process that meets the strategic planning and allocation requirements of the organization.
To provide direction on the development of dashboards for tracking and improving IT productivity, effectiveness, and customer service.
To ensure that the portfolio is aligned with IT and enterprise-wide strategic goals.
To oversee the design and development of standard, global approaches to business analysis, development and estimating as well as implementing metrics to measure performance.
To continually review processes of the performance management office (PMO) and implement changes as needed.
To effectively manage staff to achieve unit goals and objectives, and to coach/mentor staff to continually improve performance. To assist staff to achieve professional development through ongoing training.
To work with vendors and peers to lead the execution of IT programs.
To do related work as required.

For IT Applications:
To collaborate with agency directors and department teams to drive the conceptualization, transformation, delivery, and technical realization of multiple application solutions creating efficient and innovative platforms for internal and external customers.
To lead the planning, design, configuration and deployment of applications and business systems in support of core organizational functions and processes.
To work with vendors and peers to develop and coordinate strategy, architecture, roadmaps, budget, and execution of IT services.
To establish, maintain, and drive continuous delivery of technology and support roadmaps, and to significantly elevate, drive, and transform the business relationship among internal and external customers.
To identify opportunities for innovation to ensure success in an increasingly competitive and fast moving industry landscape.
To conceptualize, define, and oversee the development, configuration and implementation of new technologies and platforms supporting the transformation of the business.
To lead the overall systems development life cycle from business/technical requirements including architecture through design, code delivery, testing and deployment.
To continually assess and evaluate the impact of emerging technologies against strategic business needs.
To interpret business value for the leadership team in a consultative capacity.
To direct and manage external vendors and consulting teams effectively to ensure accountability and successful delivery of complex large-scale projects.
To lead efforts to ensure the workplace environment supports a highly-motivated and effective workforce focused on continuous improvement and best practices.
To do related work as required.

For IT Infrastructure and Operations:
To lead the implementation and operation of all technology infrastructure (including but not limited to data center, network and server services, telephony, audio and video monitoring, user support/help desk, workstation management, storage, and related software).
To consistently deliver exceptional network stability and performance, availability, and resource utilization by leveraging state-of-the-art and legacy technologies and ITIL principles.
To collaborate across multiple agencies and all stakeholders including vendors.
To successfully and efficiently lead the DoIT Infrastructure and Operations group.
To manage, coordinate, and oversee program development and the execution of all enterprise infrastructure projects including project definition, design and analysis, set up, testing, implementation, and documentation.
To work with vendors and peers to develop and coordinate strategy, architecture, roadmaps, budget, and execution of IT services.
To establish, maintain, and drive continuous delivery of a technology and support roadmap, and to significantly elevate, drive, and transform the business relationship between both internal and external customers.
To focus on delivering new and innovative technology solutions to support the broader goals of the agency.
To consistently work to identify opportunities for innovation to ensure success in an increasingly competitive and fast-moving industry landscape.
To conceptualize, define, and oversee the development, configuration and implementation of new technologies and platforms supporting the transformation of the business.
To lead the Enterprise Architecture function statewide.
To initiate and consistently maintain executive-level communication and interaction including consulting, understanding, and translating business needs into achievable, sustainable, and innovative technical solutions and capability roadmaps.
To do related work as required.

Required Qualifications for Appointment: A thorough knowledge of the principles, practices, and procedures involved in one of the specialty areas above; the ability to apply such knowledge in the overall planning, organization, direction, coordination, and administration of associated management and support functions; knowledge of the organization and functions of government including the ability to establish and maintain effective work relations with all state officials; demonstrated ability as a good manager with strong project management skills in creating and managing project plans, including budgeting and resource allocation; the ability to develop and foster high-quality relationships with all levels of the enterprise; the ability to set and manage priorities judiciously; strong negotiating skills; the ability to communicate complex ideas both verbally and in writing; strong self-motivation, direction, and service orientation; the ability to present ideas in business-friendly and user-friendly language; the ability to lead complex business opportunities to fruition through creation and implementation of enterprise business/technology roadmaps; the ability to successfully design and adopt enterprise-wide architectural standards; the ability to motivate in a team-oriented, collaborative environment; the ability to apply IT skills in solving business problems; the ability to provide detailed, decisive and goal oriented interventions required to meet and exceed objectives; the ability to plan, supervise, direct, and review the work of a professional, technical and clerical staff; and related capacities and abilities.

EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: possession of a Bachelor's degree with
specialization in Computer Science, Information Technology, Engineering, Business Administration or a closely related field; and
Experience: Such as may have been gained through: Substantial employment in a responsible capacity at the senior/executive leadership level including at least ten (10) years of demonstrable experience in the IT functional area assigned to the position.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information:
The Chief of/Head of Infrastructure and Operations position will report to the Head of IT for the State of Rhode Island (Chief Digital Officer/Chief Information Officer) with considerable latitude for the exercise of initiative and independent judgment. This position will work with the Chief of/Head of Enterprise Applications and Agencies to set the long-term strategic direction for the IT needs of the executive agencies as well as driving excellence in Infrastructure and Operations. The ideal candidate will be a succession plan to the Head of IT for the State of Rhode Island (Chief Digital Officer/Chief Information Officer.

PREFERRED QUALIFICATIONS FOR APPOINTMENT:
Within the Division of Information Technology (DoIT) and on an enterprise-wide basis, collaborate with all Executive branch agencies and multiple stakeholders (including vendors) to lead, drive, develop and oversee all implementation, operation, transformation, delivery, and technical realization of the Infrastructure and Operations IT function.
Oversee design and build of future infrastructure deployments with considerations for modernization, capacity, availability, security, and interoperability.
Direct IT infrastructure project activities around new, ongoing and special projects.
Lead and actively plan, build, and manage the infrastructure budget to enable the state to implement, maintain and upgrade technologies
Create and reviews system performance and operational reports and provide same to CIO/CDO and agencies
Develop executive-level presentations, program updates, and set targets and timelines; interact with senior executive leadership to ensure success of technology opportunities.
Strategically identify competitive advantages and technological trends, maintain expert understanding of newest technology.
Work with agency stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive infrastructure strategy including; cloud adoption, network, server storage DR and telecom strategies to be used across the enterprise.
Establish, maintain, and drive continuous delivery of a technology and support roadmap, and to significantly elevate, drive, and transform the business relationship between both internal and external customers.
Lead the implementation and operation of all technology infrastructure (including but not limited to data center, network and server services, telephony, audio and video monitoring, user support/help desk, workstation management, storage, and related software).
Consistently deliver exceptional network, server and service stability and performance, availability, and resource utilization by leveraging state-of-the-art and legacy technologies including maturing the ITIL principles and practices of the organization.
Collaborate across multiple agencies and all stakeholders including vendors.
Establish SLAs with technology partners and vendors and hold them accountable
Manage the IT portion of all audits, both internal and external. Work with Internal Audit to ensure effective compliance.
Manages the vendor relationships with all IT technology suppliers in collaboration with the strategic sourcing organization within DoIT
Manage, coordinate, and oversee program development and the execution of all enterprise infrastructure projects including project definition, design and analysis, set up, testing, implementation, and documentation.
Lead the Enterprise Architecture function statewide. Initiate and consistently maintain executive-level communication and interaction including consulting, understanding, and translating business needs into achievable, sustainable, and innovative technical solutions and capability roadmaps.
Recruit top talent to form a lean, agile operations team with a clear focus on operational excellence
Roll out and enhance the use of collaboration/productivity tools across the state
Assess our current IT Service Management maturity, define our desired end-state, perform a gap analysis and create a roadmap for us to follow. Ensure the roadmap aligns with business direction and communicate it to key stakeholders inside and outside of IT.
Establish KPI's and metrics for all areas of IT operations and use them to develop a lean, agile and data-driven operations culture
Develop a service catalog for IT infrastructure and operations and make it easily accessible to internal customers and users.
Develop a clear model for understanding business criticality of our systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity across our systems.
Develop 24x7 monitoring and operations services
Develop a lean but effective approach to desk-side support and service desk for our employees. Build appropriate skills and competencies to support this approach.
Maximize efficiency and continuously look for ways to drive cost out of our IT operations processes.
Develop and maintain architecture, design and implementation strategy for network, hardware and cloud infrastructure
Keep track of innovation and technology trends and adjust IT strategy as required
Understand product roadmaps for key technology vendors and ensure that we are driving and aligning where appropriate
Establish capacity planning competency for our IT infrastructure

PREFERRED EDUCATION AND EXPERIENCE:
Education: Bachelor's degree with specialization in Computer Science, Information Technology, Engineering, Business Administration or a closely related field; Advanced degree preferred
At least fifteen (15) years of demonstrable experience in the Infrastructure and Operations space
ITIL and PMP certification desirable