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The Director of Loss Prevention will be responsible for all aspects of the company’s loss prevention and security programs. The position will report to the Vice President of Internal Audit and work closely with field operations management and the corporate Legal and Risk Management groups. Given the nature of this role, there will be a high degree of travel required to perform risk assessments and develop programs for the company’s field locations.
Work with field leadership to develop, implement, and administer Loss Prevention programs.
Develop and deliver loss prevention awareness training programs.
Perform data-driven risk assessments to identify highest risks / opportunities to minimize losses.
Evaluate shrink data from multiple sources and develop plans to proactively address trends or emerging issues.
In partnership with IT, develop capabilities to identify / mitigate potential losses utilizing the company’s ERP system.
Deliver tools and best practices to operations management.
Investigate losses and potential losses through final disposition of cases.
Work with Risk Management, when applicable, to maximize potential insurance recoveries.
Conduct loss prevention operational and procedural audits at field locations.
Perform security assessments at field locations that include evaluations of perimeter security, alarms, card access systems, CCTV, and security guard utilization to ensure compliance with company standards and best practices.
Assist management in developing cost-effective remediation plans to address high-risk vulnerabilities.
Build relationships and collaborate with internal / external stakeholders to achieve company shrink reduction goals and drive process improvements.
Work with Corporate Legal to coordinate and monitor prosecution / other legal matters with appropriate law enforcement agencies.
Identify security and loss prevention considerations related to the integration of newly acquired businesses and/or existing business relocation / expansion.
Prepare actionable reports and presentations to share best practices, lessons learned, and progress against loss prevention goals.
Create and administer a shrink improvement audit process which includes guidelines for site selection, frequency, scheduling, reporting and audit follow up procedures.
Perform investigations related to suspected dishonesty, fraud, workplace violence, and other potential crimes.
Ensure investigations are appropriately documented in a case management tool.
Ability to build relationships and partner with all levels of management
Formal training in interview / interrogation techniques (e.g. Wicklander)
Strong communication and reporting skills
Strong data analysis skills
Working knowledge of all aspects of physical security, including but not limited to perimeter security, CCTV systems, alarms, safes, gates, etc.
Ability to travel 50-75% as programs are being established and delivered
Familiarity with Case Management tools
Minimum of 10 years of loss prevention experience
Experience establishing loss prevention programs at publicly traded companies
Experience working in the distribution industry
Significant experience performing investigations
Experience partnering with law enforcement agencies
Experience designing / delivering workplace active shooter programs
Previous law enforcement / armed forces experience preferred