GCOR Investigator

Bank of America - Dallas, TX3.9

Job Description:
The Global Compliance & Operational Risk (GCOR) Investigator performs end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business relevant to the Investigator’s specific area of responsibility. In the investigative role, the Investigator conducts routine to complex investigations, including elder abuse, fraud committed by external parties, money laundering, or terrorist financing and acts as the liaison to Law Enforcement as required. Responsibilities for this role include completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (“SAR”) in a timely and accurate manner for submission to regulators and/or law enforcement. This role may partner with GFCC Risk Management, front line units or other stakeholders to resolve investigations. In an investigative support role, the Investigator may be called upon to perform quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities. This role may have Money Laundering Reporting Officer responsibilities.
This position is for an At-Risk Persons (ARP) Investigator. The ARP Team is responsible for investigating potential abuse / exploitation of At-Risk Persons and completing any subsequent reporting to Adult Protective Services or law enforcement, should it be necessary. An ARP Investigator must be able to take often limited information from a referral and complete a thorough investigation while following procedures that are sometimes specific to the situation or the state in which the victim resides. It involves understanding multiple product types (credit card, retail banking, investments and mortgage) as well as being able to identify the specific fraud that is associated with each. An Investigator must have the ability to adapt to change and take initiative to complete job requirements while balancing workload requirements, including priority of case assignment and pressures of deadlines. He/she must have strong communication skills (written and verbal), along with the ability to multitask while working complex cases. An ARP Investigator must also have strong organizational skills and a robust understanding of fraud and the ability to recognize it.

Required Skills
  • Minimum three years in fraud claims or investigation roles.
  • Required candidate skills/qualifications:
  • Bachelor's degree or equivalent experience
  • Ability to write concise, logical, grammatically correct, analytical reports; Excellent verbal and written communications skills;
  • Ability to function in a production-based role with critical focus on quality output; Strong organizational and time management skills; Knowledge and proficiency in the use of computer systems and software.
  • Desired candidate skills/qualifications:
  • Previous financial crimes investigative experience in either private or public sector; -Experience identifying and reporting elder financial exploitation and abuse; Self-motivated individual that is able to work independently; ACAMS or CFE certification.
1st shift (United States of America)

Hours Per Week: