Child Support Officer Trainee/Child Support Officer

Olmsted County, MN - Rochester, MN

Full-time
Candidates may be considered at either the Child Support Officer Trainee or Child Support Office level based on experience requirements.

Child Support Officer Trainee
High school diploma, G.E.D., or foreign education equivalent to a US Accredited High School Diploma and two (2) years of paid experience in a similar position as listed in the work functions
OR
Associates degree from an accredited college in human services, business administration, paralegal or related field

Child Support Officer
High School diploma, G.E.D, or foreign education equivalent to a US Accredited High School Diploma and three (3) years of paid experience in a similar position as listed in the work functions
OR
Associates degree from an accredited college in human services, business administration, paralegal or related field and one (1) year of paid experience in a similar position as listed in the work functions

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.
Nature of Work: Under direct supervision and guidance, develops knowledge and skills to perform all duties of the Child Support Officer position. As training is completed and competency reached, will increase independence in performing the following: paralegal functions related to Expedited Process and District Court hearings, court referrals, and judgment actions in order to establish and enforce child support orders for public assistance and non-public assistance clients, aids in the location of absent parents, interviews parties, explains rights and obligations and negotiates settlements, works closely with the County Attorney, judges, court administrators, local attorneys, Public Assistance and Social Services staff, employers, and a variety of other resource personnel, testifies in court proceedings, and maintains all necessary and legal documentation.

Examples of Work:
Prepares legal documents for court actions including affidavits, stipulations, and UIFSA petitions to other localities
Reviews financial information of both parents to determine amount of support to be paid where absent parent is involved
Collaborates with clients, attorneys, counties, states, and Social Service departments who are requesting information
Enters data on all cases into computer and updates entries as needed
Conducts pre-court appearance negotiations with parties for possible stipulated agreements
Conduct community presentation to increase awareness of Child Support Services

Knowledge, Skills and Abilities Required:
Knowledge of community resources
Ability to prioritize daily job duties
Ability to read policies and procedures and accurately apply them to the job duties
Ability to establish and meet clear standards and work timelines
Ability to handle customer concerns and complaints professionally
Ability to handle large volume of work in an efficient, organized manner
Ability to use good judgment in working with individuals and in making decisions
Ability to express information clearly – verbally and in writing
Ability to be objective and organized in completing job tasks
Intermediate-level computer navigation skills and data entry skills
Intermediate-level interviewing skills
Intermediate-level math skills
Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties?

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

An Equal Opportunity Employer