Staff Assistant - Outreach and Retention Services Specialist - Empire State College

Empire State College - East Syracuse, NY (30+ days ago)3.8

Full-time

Location: East Syracuse or Buffalo, NY Category: Professional Posted On: Fri Jul 20 2018 Job Description:

SUNY Empire State College, Office of Retention Services, seeks an Outreach and Retention Services Specialist (State title: Staff Assistant) at our Syracuse or Buffalo, New York location.

Outreach and Retention Services is a relatively new office at the college, with a critical function to reach the enrollment goals of the college. The purpose of Outreach and Retention Services is to provide a supportive pathway for the successful enrollment of accepted students. The Outreach and Retention Services Specialist will serve on a team of 7 who jointly support this mission.

The Outreach and Retention Services Specialist is the primary contact for accepted students. Their purpose is to pave the way for students' orientation enrollment. This effort would include: clear, concise communications to new students upon acceptance; developing new processes for ease of enrollment; utilizing college systems to improve servicing; providing a safety net for accepted students; referring new students to easily access needed assistance; and resolve any barriers to enrollment.

The successful candidate will develop and provide resources to accepted students so that they have access to the necessary information that will help them realize the sometimes life-long goal of starting their degree. This includes the development of a new student web page as well as other ideas developed by the successful candidate.

The successful candidate will need to demonstrate an ability to:

Collaborate with team members to enhance the overall functionality of the team
Effectively brainstorm for onboarding program development
Work closely with other constituents, such as Marketing

The successful candidate will be expected to: use college technology applications to support and monitor activities and outcomes; have a comprehensive understanding of technological systems, as well as non-technological systems and how to best use them; to innovate and improve the services provided by the college.

Job Requirements:
Required Qualifications:
Bachelor's degree
1-3 years of experience working in higher education
Experience working with new students
Experience as an effective team player

Preferred Qualifications:
Master's degree
3-5 years of experience working in Higher Education
Experience with admitted students, helping them enroll

Special Information:
May involve occasional travel
VISA sponsorship is not available for this position
Occasional evening hours may be necessary during peak times
Work on a geographically disbursed team

Additional Information:
Rank/Salary: $49,000

Empire State College is an EOE employer.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security