Front Desk Agent

Holiday Inn Express - Villa Rica, GA

Part-time

Job Description

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other duties when your colleagues need your help

Job Type: Part-time

Salary: $8.50 to $9.50 /hour

Experience:

  • Front Desk: 1 year (Preferred)
  • customer service: 1 year (Preferred)
  • Opera Software: 1 year (Required)

Education:

  • High school or equivalent (Required)

Language:

  • Spanish (Preferred)

Work Location:

  • One location

Hours per week:

  • 20-29

This Job Is Ideal for Someone Who Is:

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Dependable -- more reliable than spontaneous
  • High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative
  • People-oriented -- supportive and fairness-focused
  • Detail-oriented -- quality and precision-focused