POSITION: Receptionist/Scheduler/Insurance Verifier
DEPARTMENT: Business Office
The primary responsibility of this position is to greet all that enter the building, determine nature of business and provides assistance. In addition, schedule surgery and special procedures with physician’s offices to be performed at the center, and completes insurance verification.
It may be necessary to perform some overtime to meet the needs of the caseload and maintain other responsibilities. It is a position of responsibility and accountability, requiring people skills, problem solving and decision-making skills, and can be hectic and stressful.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Physical and mental requirements, key boarding experience and knowledge of receptionist tasks, surgery paperwork and policy and procedures of facility. Employee must be able to use office equipment including phones, computer, fax, copier and credit card machines. Employee must have knowledge of customer service concepts and technique. Must have the ability to prioritize and organize multiple tasks effectively. Must have the ability to communicate clearly in person and by phone and establish and maintain cooperative relationships with patients, family, staff, physicians, and others. Ability to read, understand and follow oral/written instructions. Employee must have the ability to file correctly by alphabetic and numeric system. Have no restrictions on sitting for long periods of time 7-8 hours daily. Employee must be able to view computer screen for long periods. Employee must have the ability to do multi-tasking. Occasional stress related workload, customer and physical problems. Employee must be able to present a professional image.
The Receptionist should have a high school diploma or GED. Minimum of two years experience in health care and minimum of one year experience in receptionist procedures preferred. The successful candidate must have the ability to work independently as well as function within a team; have a basic knowledge of receptionist responsibilities; and must possess the ability to handle stress.
Job Type: Full-time