Salesforce admin

Veeam Software - Alpharetta, GA (30+ days ago)3.5


The CRM System Administrator is responsible for all levels of Salesforce administration, including user training and supporting all Veeam users worldwide. In addition, the CRM System Administrator will be assigned special projects related to sales operations by the Director, Sales Operations.
Language Required
English
Responsibilities
Key Responsibilities: The responsibilities of CRM Administrator are broken up into two sections: Administration and User Training.

Administration:
Day to day administration of Salesforce
Developing and maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports and any other customization. Maintain user roles and profiles
Perform data loading and merging / processing of duplicate records
Develop and manage reports and dashboards
Maintain Territory Management within Salesforce
Create and maintain workflows, approval processes, and validation rules
Assist in analyzing current sales processes and suggest improvements
Identify Salesforce usage problems and craft technical /communication plans to remedy
Help integrate new functionality from Salesforce releases and upgrades, including plugins
Continuously improve user’s Salesforce experience; focusing on speed, efficiency and shortening the sales cycle
Troubleshoot escalated issues and tickets with Salesforce.com

User Training:
Train new and existing end users on the Salesforce CRM
Present and inform on any new Salesforce functionality that lowers the sales cycle and improves efficiency of end users
Qualifications
3+ years of IT work experience and 1+ year of CRM administration experience
Good writing, presentation, communication and organization skills
Fluent English
Additional skills
Salesforce.com experience
ADM201 certified
We offer
Work in a stable, dynamic company
Modern energetic multinational working environment
Interesting people, an excellent team of professionals
Extensive opportunities for professional growth and career
Flexible work schedule (work on European time)
Employment according to the Labor Code of the Russian Federation, “white” salary
An extended medical insurance policy
Opportunity to join the Veeam football team
Partial compensation of costs on fitness
Annual leave 28 days