Business Travel Advisor - Extended/After Hours

Travelink - United States

Full-timeEstimated: $38,000 - $53,000 a year
Thank you for your interest in Travelink, American Express Travel! We are committed to providing an extraordinary experience for all our clients. We promote a professional and fulfilling, collegial team work environment for all of our team members. We're different from the rest: We are dedicated and take action to always go the extra mile for our customers. Everything we do is focused on the objective of exceeding our customers' expectations. If you have a passion for superior customer service, we want to hear from you!

Position Overview:
The Business Travel Advisor will have 5+ years experience as travel advisor, be self-motivated, articulate, with strong interpersonal skills and a proven track record as a team player with the highest degree of professionalism.

Required Skills & Experience:
5+ years travel industry experience; international booking experience required.
3+ years servicing corporate customers with emphasis on booking practices and theory either in a travel office or call center; experience with one or more GDS systems (Sabre required), ability to read, define and apply fare rules, taxes, and hub utilization.
Excellent communication skills; ability to communicate well both verbally and in writing.
Verify rates for best fares, corporate and preferred rates, and appropriate documentation.
Able to work well in a structured team environment.
Capable of prioritizing, multi-tasking and handle high volume effectively.
Effective follow-up skills.
Flexibility to work late hours and weekends.

Promote and maintain excellent client relations by managing a prompt and accurate response with positive telephone, email, and service techniques.
Provide air (domestic & international), hotel, car and other travel-related reservations for multiple accounts as an advisor at one of our office locations or as a virtual (home-based) advisor.
Proactively recommend to clients efficient and alternate routes, lowest available fares, booking class, exchange rates and travel products/services.
Use computerized reservation system (Sabre) and other computer applications.
Serve as general travel resource for multiple corporate clients.
Research client problems and resolve issues.
Accomplish duties within airline and ARC rules and standards.
Perform other job duties/responsibilities as required.
Able to work independently with minimal supervision.

Other Qualifications:
Extensive knowledge of the corporate travel business
Ability to act as a self-starter and demonstrate initiative
Ability to work as a proactive, resourceful, cooperative and respectful team member
Excellent organizational skills
Excellent time management skills
Detail oriented
Ability to take on new tasks and multi-task
Analytical and problem solving skills
Ability to work in a fast pace environment with a high level of stress