Engage with the technical staff of Production Support personnel who are proficient with all software systems running on various technical platforms in use by FIS and are responsible for maintaining the availability and performance of the production processing environment while delivering high quality customer support and achieving customer satisfaction.
General Duties & Responsibilities:
Assist team in the development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues.
Provides daily representation for the Production Control area containing detailed information for outage situations with internal/external clients. Assesses risk and manages activities affecting the production environment.
Provides direct internal and external customer support for system availability and service delivery.
Assist with managing timely processing of daily production batch jobs running on multiple scheduling systems.
Provides detailed production support information for internal/external clients and deals effectively with issues that are complex, confidential and sensitive in nature.
Creates and provides status reporting and dashboards to management.
Monitors production processing of all interfacing application products and services.
Researches defects/delays and creates Six Sigma Root Cause Analysis (RCA) documentation.
Attends software release installations and participates in the testing of operating system hardware and software.
24 X 7 production support operations.
Other related duties assigned as needed.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here: www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.