## Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
## Duties
- Communicate with customers via phone, email, and chat to assist with inquiries and issues
- Upsell products or services to customers based on their needs
- Perform data entry and maintain customer records accurately
- Analyze customer feedback to improve service quality
- Provide information about products and services
- Handle and resolve customer complaints in a professional manner
## Experience
- Previous experience in customer service is preferred
- Strong phone etiquette and communication skills
- Ability to speak English fluently; being bilingual or multilingual is a plus
- Proficiency in data entry
- Sales experience is beneficial but not required
This position offers the opportunity to develop valuable customer service skills in a dynamic environment. Join our team and make a difference in the lives of our customers!
Job Type: Full-time
Pay: $17.00 - $19.48 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Relocate:
- Champlain, NY 12919: Relocate before starting work (Required)
Work Location: In person
