Security Officer

Ross Stores - Poway, CA (30+ days ago)3.5

The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.


  • Mitigating Theft & Fraud
  • Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
  • Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
  • Effectively communicate with store leadership and members of the Loss Prevention team.
  • Maintaining a Safe & Secure Environment
  • Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
  • Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
  • Minimizing Operational Shortage
  • Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
  • Observe and provide feedback on proper checkout procedures for customers and associates.
  • Developing Great Teams & Partnerships
  • Provide excellent customer service by greeting customers and answering questions.
  • Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.

* Other duties as assigned to support Loss Prevention initiatives.


  • Communication Skills
  • Customer Service Focus
  • Self-Confidence
  • Conflict Management
  • Self-Control


  • High School diploma or equivalent education
  • Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
  • Strong written and oral communication skills
  • Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
  • Excellent customer service skills
  • Demonstrated ability to effectively problem solve
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing


  • Retail experience or similar training
  • Loss Prevention/security work experience and/or training in a retail setting
  • Possession of current and valid security guard registration card


  • Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
  • Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another
  • Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs

Job Types: Full-time, Part-time