CRM System Administrator

Seattle Community Colleges - Seattle, WA4.6

Full-time$55,000 - $65,000 a year
The Customer Relationship Management (CRM) System Administrator is a full-time position at Seattle Colleges District Office.

This position is a member of a district-wide recruitment and marketing taskforce to support strategic recruitment planning and initiatives that showcase Seattle Colleges to prospective students, families, and communities and is under the general direction of the Director of Communications.

It supports these efforts by working with the district's marketing and communications team and the college's recruitment/outreach and communications professionals at the south, central, and north campuses to implement and maintain a districtwide CRM.

This includes system configuration, report generation, training aids, and system maintenance. The system administrator enters data and tracks communications with inquiries, coordinates datasets and records management. It will also work with other departments to integrate data with other Seattle Colleges systems.

This position is responsible for identifying and setting best practices with regards to system usage, configuration, development, testing, and data integrity. It will encounter a variety of issues and be expected to do an analysis to determine which protocol is best. It is responsible for providing day-to-day support and training of college CRM leads, when appropriate.

The individual must be able to work independently and as part of a team.

Seattle Colleges are committed to recruiting dedicated faculty and staff who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

Appointment of the successful candidate to this position may be made contingent upon a satisfactory outcome of a criminal conviction history check.

This position is governed by a collective bargaining agreement with representation by AFT-Washington and is subject to union shop provisions.
Essential Functions: Database Management & Integration
Develop, maintain, and update the CRM.
Review, map, and analyze business processes and translate them to system requirements.
Perform daily system monitoring, verifying the integrity and availability of all software resources, systems, and processes.
Anticipate, investigate, and troubleshoot workflow and data integration issues.
Identify process improvements and make recommendations.
Review analytics and generate reports.
Maintain security profiles, access rights, and roles for users within the application.
Work closely with business partners to realize the full capabilities of the CRM.
Integrate data from other systems to track and report conversion.
User Support and Training
Support user requests and implement best practices across the colleges.
Facilitate district-wide training of CRM administrators at each college to capture, track, and convert inquiries.
Initiate support with software/hosting vendor.
Develop and document configuration procedures.
Marginal Job Functions
Assist with drafting communications in the system.
Assist with district recruitment and marketing efforts as needed.
Participate in other initiatives related to recruitment and/or system integration

Required Education, Experience & Abilities:
4-year degree, plus two years of software application administration or equivalent.
Experience using a client relationship management (CRM), software system such as Azorus, Salesforce, etc.
Experience working with and building teams.
Technical experience in administration of cloud-based/SAAS applications.
Experience working with databases, with demonstrated experience designing, building, managing databases and data driven applications.
Experience training users on system functions.
Strong problem solving skills.
Strong verbal and written communications skills.
Strong time management skills. Ability to prioritize and meet deadlines.
Organized with an attention to detail.

Preferred Qualifications:
Extensive experience using a client relationship management (CRM) system, experience using Azorus is a plus.
Some marketing and communications experience.
User interface design, HTML, CSS, and JavaScript skills.