Responsible for the design, development, facilitation and coordination of department and management training programs for the medical group and corporate projects.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Designs and develops training documentation, manuals and training performance evaluations.
Organizes and presents training on management practices for both technical and soft skills.
Conducts “train-the-trainer” and mentor programs.
Delivers training programs to individuals, small and large groups.
Facilitates and coordinates workshops.
Consults to management teams.
Participates in Work Process Improvement initiatives.
Performs skill assessments.
Performs training needs assessments.
Receives and evaluates feedback to identify training opportunities and ongoing improvements to department programs.
Serves as a resource to HCP clients.
Provides supervision for department projects and staff.
Writes and administers policies and procedures as requested.
Provides procedural and service training to new hires and existing staff.
Travels to training sites as requested.
Participates in meetings and committees as requested.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
Over 3 years and up to and including 5 years of experience.
Management training experience.
Project management experience.
Experience in software/applications support or training environment.
KNOWLEDGE, SKILLS, ABILITIES:
Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
Proficient in course and instructional design.
Proficient in creating training materials and documentation.
Strong verbal and written communication skills.
Strong presentation skills.
Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles.
Valid CA driver’s license, insurance and vehicle for work-related travel.
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)
Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.