Patient Information Assistant, ENT Clinic, Full Time, M-F, Days, Very busy fast paced clinic

Arkansas Children's Hospital - Little Rock, AR (30+ days ago)4.2

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( )and search the "Find Jobs" report. Work Shift: Time Type: Full time Department: CC015020 Ent Clinic Summary Performs all the duties including, but not limited to: welcoming patients and families, appointment scheduling, registration, charging, abstracting, collection of money, and coordination of clinic flow. Utilizes professional interpersonal skills and works as a team member with patients, staff, and physicians. Description PRIMARY DUTIES AND RESPONSIBILITIES 1. Guest Relations. Greets and welcomes patients and families in a way that exceeds the customers’ expectations. Displays empathy and concern for the patients and families. Communication with patients and families is polite and should ensure their understanding. Utilizes excellent telephone etiquette Oversees patient flow in the clinic. (Includes updating and informing patients and their families of excessive waiting times, and keeping the clinic team apprised of the flow.) 2. Schedules patients for ambulatory appointments. Schedules all patient appointments following clerical standards and clinic specific guidelines Uses all possible resources (phone calls to work or home, or mail when necessary) to notify patient and/or parents of clinic cancelations or schedule changes (within 1 day of change/cancelation). Coordinates ancillary services with clinic appointment when applicable 3. Pre-Registration Verifies via outpatient dashboard and scrubber tool that pre-registrations are reviewed and corrected. Pre-registers patients according to clerical standards and ensures referrals are obtained prior to the patient arriving in clinic. Identifies payment source at time of scheduling appointment, obtaining PCP prior authorization and/or referral according to guidelines. 4. Prepares and registers patients for ambulatory visits. Completes hospital registration ensuring all patient demographic information is complete and correct, updating computer as necessary. Prepares clinic forms, labels, and charge sheets for each ambulatory visit. Collects co-payments, deductibles, and balance on bills according to policy. Ensures follow up appointments and tests are scheduled appropriately. 5. Reviews forms for the ambulatory visit. Enters charges for the outpatient visit (as marked on the charge sheet by the physician) into the computer. Abstracts the visit according to clerical standards. Requests, tracks, and returns medical records according to HIM policies for scanning. Ensures documentation noted in each chart received reflects DNKA, cancelation or actual visit following clinic policies and procedures. Reviews and tracks charges sheets for completion. Other duties may be assigned that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience. EDUCATION REQUIREMENTS Required - High school diploma or general education degree (GED) (College hours and/or degree preferred) EXPERIENCE REQUIREMENTS Preferred - Previous medical and customer service experience preferred CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS This position has no Certification/License/Registry requirements SKILL REQUIREMENTS Required - Data entry required ( greater than 6000sph with no more than 10% error rate). Required - Ability to problem solve, organize and prioritize multiple tasks Required - Ability to work independently Preferred - Basic computer skills