Director, Transformation

Gap Inc. Corporate - San Francisco, CA3.8

Our past is full of iconic moments — but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.

Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans — and a commitment to do more. Over the last 49 years, the company has grown from a single store into a global fashion business with five brands: Gap, Banana Republic, Old Navy, Athleta and Intermix. We have more than 125,000 employees worldwide, more than 3,300 stores in 90 countries, several global e-commerce sites and we're still growing. Gap Inc. is a Fortune 500 specialty apparel retailer that runs Franchise operations, specialty retail brick and mortar, ecommerce marketplaces, wholly owned websites, and Outlet channels. Core to our extensive operations are our commitments to Gap Inc.’s Social Environmental & Responsibility practices and our commitment to do more. Headquartered in San Francisco, with offices globally including New York, London, Shanghai, and Tokyo we offer the opportunity to grow a career in a global company committed to do more for the communities we operate within.

As a part of our technology organization, GapTech, you will have the opportunity to build next generation solutions that will transform the way our customers interact with our family of iconic brands. Our team is on the path towards a DevOps model, allowing our product teams to have full ownership of design, build and operate with immense scale. From distributed computing, to artificial intelligence, mobile, big data and cloud computing, you will have the opportunity to build a career that allows you to make an impact all while learning new technical and leadership skills. We are inspired by new challenges and push ourselves to create what’s next in this dynamic industry. Come join this diverse team and grow with us.

The Director, Transformation PMO is a critical role responsible for the support and execution of strategic business transformation programs across GapTech. This position will manage the processes and tools that will enable GapTech on the journey towards a fully DevOps model. This includes accountability for financial visibility to the leader team, management and reporting of transformation goals, and the identification and implementation of change management processes across the organization. This role will work cross functionally across GapTech and will engage with all levels to build out processes that will ensure successful outcomes.

Key Responsibilities

Facilitate prioritization, planning and execution of the GapTech Transformation program
Drive employee commitment across all levels of the organization with a focus on key priorities
Leverage data in decision making and course correct as necessary
Introduce new tools, processes, and technology that will enable the transformation process
Maintain status of transformation initiatives and track attainment of goals through regular Executive reporting
Facilitate risk mitigation and contingency planning; Surface issues and risks; Escalate for resolution
Demonstrate value and communicate successes regularly
Manage internal and external interdependencies, resolving blockers and dependencies

Key Experiences

10+ years of consulting, engineering, technology or program management experience
Change management experience and working knowledge of technology organization structure preferred
Experience managing large programs or a portfolio of projects
Experience working with engineering development and ops teams in DevOps model
Demonstrated understanding of modern software development and infrastructure tools, processes and practices, including Agile Development, Cloud, DevOps
Creative and flexible mindset to planning and problem-solving, ability to lean into the details while maintaining the “big picture”
Strength in building partnerships; working collaboratively in a matrix, proven influencing skills
High degree of financial acumen
Demonstrated track record of aligning IT objectives and programs to business objectives and strategies
A highly service-orientated approach with a track record of delivery and client satisfaction
Proven ability to provide executive level communication and risk assessments
Strong executive presence and experience advising and interfacing with senior executives and business leadership on technology related issues, excellent executive-level verbal and written communication

Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Employees receive medical, dental, vision and life insurance.*
Employees can apply for tuition reimbursement.*
Family care programs.
Commuter benefits.
Pet Discount Program.
  • For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.