Entry Level IT Supprot

Direct Automation - Sioux Falls, SD (30+ days ago)4.7

Direct Automation Seeks:
Entry-Level IT Support

Direct Automation provides industrial automation using distributed control systems in the ethanol industry. We offer Firewall/VPNs for site to site connectivity, internal networking and wireless, a broad range of Windows Servers, desktops/laptops, peripherals, and miscellaneous IT equipment as needed. Monitoring alerts, alarms, deciphering risk, and contingency planning for backup and disaster recovery. We also offer a SharePoint solution to monitor data output indicating performance trends, analytics, and reports for real-time business intelligence. IT supports the backbone of this infrastructure, facilitating our internal engineers and external customers. The main objective is to be proactive in supporting these systems creating a durable and sustainable environment. Implementing new technology and standardization based on industry best practices. Providing efficient and effective support reacting promptly to issues providing expedient problem-resolution 24/7. The right person will need the ability to multitask in a fast paced environment and learn new technology quickly; focusing heavily on networking and hardware support. A minimum of an Associate's Degree in networking with 2+ years of experience desired. Please visit www.direct-automation.com for more information about our company. To apply please email your resume to us; include your last 3 employers, and what hands-on skills directly relate to this position.


  • Ticketing
  • Troubleshooting
  • Customer Service
  • Effective Communication
  • Documentation

Project Management

  • Requirements, Deliverables, Planning, Change Management
  • Time, Resource, Budget

Desktop Software and Applications

  • Office 365 - Word, Excel, Visio, Outlook

PC Setup/Installs

  • Laptops, Desktops
  • Windows 7, 8, 10
  • Backups, Imaging
  • Virus Prevention - Anti-Virus, Anti-Malware
  • Windows Updates
  • Rollouts, Standardization


  • Printers
  • Mobile
  • VOIP


  • Diagraming Topology
  • Cabling
  • Routers, Routing, Routing Protocols
  • VOIP, QoS, CenturyLink
  • Switches
  • Firewalls, Policies
  • VPN
  • VLANs
  • Wireless
  • Backup Configs
  • Cisco, Cisco Meraki, Barracuda
  • Performance Monitoring, Bandwidth, Packet Captures
  • Security, Accessibility


  • DNS
  • DHCP, Reservations
  • TCP/IP
  • SMTP
  • FTP
  • SSH


  • PRTG
  • LabTech
  • IBM End Point Manager, BigFix
  • System, Event Logs


  • Adding, removing user accounts
  • Password resets
  • Providing proper equipment, software, applications

Windows Servers

  • Virtualization, VMWare
  • NAS, SAN
  • SQL
  • SharePoint
  • Exchange, Spam Filter ProofPoint
  • Domain Controllers, Active Directory, Group Policies


  • Tracking, Assignment
  • Decommissioning
  • Upgrading, Repurposing
  • Licensing
  • Proposals
  • Procuring, Vendor Relationships, RMAs

Contingency Planning

  • Identifying Risk
  • Areas for Improvement
  • Security, Threat Detection, IPS, DoS
  • Critical Systems, Data
  • Backups, Metiix, VEEAM
  • Access, Changes

Requirements for Qualification: Minimum of a BS or technical. Must have strong communication and inter-personal skills. Experience in IT and computers is a plus.
Travel requirements are typically minimal, as most work will be done via remote connection to various networks and computers, but could require travelling 1-2 days in a week in order to perform on-site visits for support and training purposes. Overnight stays are infrequent, but may be required in certain cases.
We offer a team-focused work environment with competitive salary, office facilities, performance-based incentive pay, and benefits including medical, dental, life insurance and 401(K) with matching contributions. We will invest in training as necessary.
Salary DOE. We are an equal opportunity employer. M/F/D/V All applicants must be authorized to work in the US. Hair Sample Drug Screening is part of our employment process.

Job Type: Full-time


  • desired: 2 years