Collections Representative

RENT A WHEEL - Signal Hill, CA3.0

30+ days ago

Full Benefits Offered incl. Medical & Dental, 401K, 5 Day Work Week, Sundays Always off!

JOB DESCRIPTION Do you have an excellent track record in collections? We're looking for an Account Representative to join our growing company who understand that collections is more than a simple demand of payment, that knows that the job is to ensure our customers obtain ownership by following our program, someone that inspires teamwork and possess sales success, and customer service that inspires word-of-mouth. We're a team of over 600 passionate, customer service oriented, sales-driven experts looking for more of the same to join our team. If you're an enthusiastic natural born leader looking for a rewarding career, we encourage you to apply for our Account Representative position. Highlights of Essential Functions:

  • Organize and supervise all activities in the Collections Department
  • Communicate with past due customers by phone or in writing
  • Help positively inform and improve past due accounts
  • Offer options and help solve problems to help customers obtain ownership
  • Field visit past due customers
  • Ask for updated information as needed
  • Complete necessary record keeping and update files
  • Assist with new customer application verification
  • Assist customers with sales and other team members as needed
  • Ask for referrals and Yelp reviews and help grow your customer counts.
  • Ideal candidate will have great work ethic and great communication skills.
  • Sales assistance as needed--Training provided.

Qualifications Job Knowledge, Skills and Abilities:

  • One year of collections experience
  • Computer use including data entry and information look up, or equivalent
  • Strong negotiation skills
  • Deadline and detail-oriented
  • High School Diploma or GED.
  • Previous recovery experience
  • Bilingual English/Spanish is a plus

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Must have a valid in state Driver's License (California), must pass our DMV check by possessing a decent driving record and be able to complete our background screening process. Note: This job description is not intended to be all-inclusive. Employee will perform other related duties as assigned to meet the ongoing needs of the organization. A complete Job Description will be provided and reviewed during the interview/hiring process of a qualified candidate.About Rent A Wheel: Founded in 1996, Rent A Wheel and Rent-A-Tire started with one store in California. Since its modest beginning, the company is now the largest Rent-To-Own Custom Wheel and Tire Retailer in the nation with over 140 stores across 15 states. The company is also the 7th largest independent tire dealer in the country. Rent A Wheel and Rent-A-Tire was founded on the principle of providing the highest quality product and service for the lowest possible price. We combined this mission with the offer of a Rent-To-Own option. Some customers buy our products and services retail to take advantage of our low prices. However, many customers like the flexibility of Rent-To-Own. This No Obligation To Buy agreement gives customers the flexibility of trying a set of wheels and tires before they buy. These customers can return the set for any reason or if they love them, customers can buy them within 90 days for the same retail price as if they bought them the first day. Otherwise, they can continue with the low payments and pay off the wheels at any time over the first year at 50% off the remaining agreement value. Either way, we do our best to find a program that works best for our customer, every time.All Jobs at Rent A Wheel

Job Type: Full-time

Salary: $13.50 to $16.00 /hour


  • collections: 2 years (Preferred)


  • Driver's License (Preferred)