Responsible for communicating with vendors and manufacturers on merchandise returns including processing vendor returns, following up on any outstanding return issues, and ensuring vendors are held accountable for product failures. Also responsible for generating reports on product conditions, ordering parts as needed for assembly or repair, checking refunded products for issues, and returns items to sales floors.
Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to read, write, and perform basic arithmetic (addition, subtraction).
1 year experience processing and filing merchandise receiving paperwork.
1 year experience with store inventory receiving & administration.
6 months experience in warehouse data entry/bookkeeping.
6 months experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
6 months retail experience accepting or processing returns.