SVP, Global Operations (CxO)

Ellucian - Reston, VA

Employee Type: Full - Time

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today’s students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

SVP, Global Operations (CxO)


Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning. We are seeking a proven operations leader who will help us execute and evolve our internal and customer facing processes as a competitive differentiator for Ellucian.

You will be responsible for overseeing all post sales-related operations activities within the organization. With success you will increase the productivity and effectiveness of the global CxO organization by reducing friction throughout the entire customer journey.

Because Global Operations balances both tactical and strategic activities, you must be adept technically, strong operationally, collaborative in nature, and skilled at project management. While certain aspects of the job require very structured approaches, other areas benefit from creative, out-of-the-box thinking.

Key Responsibilities

The Senior Vice President, Global Operations will operate in a highly matrixed environment and work closely with the Chief Customer Officer and CxO leadership team. The leadership role will manage roughly 30 people total across multiple locations around the globe.

Develop and direct the execution of an operating strategy with continual delivery of activities, decisions, and results for enterprise-wide, predictive, iterative, and incremental professional customer delivery standards
Apply lean principles to derive value creation and identify efficiency opportunities. Develop models to capture these opportunities while ensuring the organization maintains focus on the customer.
Accountable for the monitoring of group goals and achievement of business results
Manage annual business plan and strategy that meets both the financial and profitability objectives targets consistent with Ellucian strategic initiatives
Partner across the Customer Experience Organization to develop best practices and standard processes are effective and allow teams to operate efficiently and with appropriate governance controls


Requires minimum BA/BS in Business or other relevant field. MBA is beneficial.
15+ years of experience in operations, finance and/or sales leadership.
10+ years of applicable leadership/people management experience.
Project management experience
Strong executive presence, polish, and political savvy.
Adept at balancing intense short-term pressures with overall long-term goals.
Ability to effectively select, develop, coach, empower and motivate a staff to ensure growth in their scope of responsibility and accountability for operational excellence.
Ability to lead change and establish operational metrics/key indicators for process control, communication, and performance improvement.
Approach business challenges from a macro perspective and resolve strategic issues effectively.
Ability to communicate clearly with an understanding of your audience and to present ideas and gain commitments that are crucial to the success of the business.
Knowledge and ability to develop and/or interpret operating plans and budgets.
Ability to manage multiple, complex projects and changing priorities; work extended hours when required, make sound decisions under pressure, and work effectively in a team environment.
Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.
Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
Analytical Thinking and Decision-Making: A “conceptualizer” of enterprise and market and technological trends/issues who can then integrate that thinking into business growth strategies. Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and global project-management skills.

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.