Assist, advise and instruct patrons in the use of library materials, print and electronic resources. Provides technical support for patrons using public computers and other electronic devices. Provides reference and readers advisory services to all users.
This position is located within the Information Services Division of the Greenwich Main Library, 101 West Putnam Avenue, Greenwich, CT 06830.
Special Necessary Requirement:
Master's Degree in Library Science from an ALA accredited college or university, or must possess the degree within seven months of appointment to the position.
One year of work experience in reference service preferred, but will consider a recent graduate with focus on technology.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of professional library principles, methods, materials and administrative practices.
Familiarity with social media.
Familiarity with digital collections.
Knowledge of names and content scope of library databases.
Strong interpersonal and reference interview skills.
Demonstrated technology and computer skills.
Ability to provide exceptional customer service to patrons of all ages.
Ability to keep current with rapidly changing technologies.
Ability to quickly learn and adapt to new web services.
Department: Greenwich Library
Division: Information Services
Bargaining Status: Non-Represented
Salary Range: T
Job Code: T970
Date Created: September 2012
Date Revised: December 2017
Provides reference and readers' advisory services in person, by mail, telephone or electronically to library patrons of all ages using appropriate library materials in all formats.
Responsible for effectively and clearly communicating to library patrons the practices and policies of the library.
Participates in collection development, guided by the library's collection development policy. May assist with the selection of materials in one or more specific areas for adults, young adults and/or children.
Assists library patrons and staff in using technology. Conducts formal training sessions. Identifies and resolves routine equipment requests involving copiers, printers, personal computers, tablets, e-readers and other electronic devices.
Prepares displays, exhibits, book lists, blogs and bibliographies. May contribute website and social media content relating to an area of library service.
May prepare team schedules for staff members.
May serve as liaison to schools or other community groups, and may conduct story hours and school class visits to the library, in accordance with professional theory and developmental guidelines within a public library experience.
Implements and may initiate outreach programs and training for groups of all ages.
May serve as "virtual librarian," responding to e-mail queries from the public and other libraries and patrons.
May provide input to reports, minutes, and letters for Team, Library Board of Trustees, etc. related to library policy, programming and/or school related activities.
Keeps current with developments in the library profession. Might attend professional meetings, conferences and webinars, participates in team planning and goal setting.
Ability to sit, stand, bend and reach, climb stools and push fully loaded book trucks in the performance of the work.
Performs related work as required.
All positions may be subject to an interview process.
The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.
The eligible list containing the names of successful examination candidates will be in force for a minimum period of six (6) months, and will allow candidates to be considered for appointment to this position and any others in the same class, which may become available during that timeframe.
All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test, given at the Town's expense prior to employment if conditionally offered a part time, full time or safety sensitive position.
Certain categories of Town employees (Police, Fire, Nurses, etc.) are at special risk of Hepatitis B and will be offered a protective vaccination beginning the first day of employment. New, regular full time employees will be required to demonstrate their vaccination status against Hepatitis B.
The Town of Greenwich has implemented a policy of background investigations all full and part time positions prior to hiring as part of the reference checking procedures for outside candidates. The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate's further consideration. All new hires at the Board of Education will also be subject to a background check in compliance with CT Public Act 16-67.