EMERGENCY COMMUNICATIONS CENTER SUPERVISOR

City of Peoria, IL - Peoria, IL (30+ days ago)3.6


Provides day-to-day supervision for staff and activities of the Emergency Communications Center (ECC); provides guidance and technical advice to the staff as required. Working conditions are typically moderately loud. Working time may require irregular hours and shift times.

Initial Screening Date: Tuesday, May 29, 2018 - Open Until Filled

Examples of Duties
ESSENTIAL JOB FUNCTIONS: (All responsibilities may not be performed by all incumbents.)

¨ Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including: training in job skills; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.
¨ Plans, allocates, and monitors time, people, equipment, and other resources to ensure efficient organization and completion of work.
¨ Monitors radio frequencies; command, prep 1, county, fire, cmed, volunteer fire, limestone, ESDA repeater, and NOAA.
¨ Monitors working conditions of printers, adds paper, re-boots computer terminals and other maintenance, monitors working conditions of reel-to-reel dictaphone recorder, checks wires and re-sets telephone.
¨ Records audio tapes on request.
¨ Resolves technical issues with staff and equipment.
¨ Responds to all emergencies at the ECC.
¨ Coordinates payroll to include: calculates time, approvals leave time, and forwards to payroll; maintains and updates sick leave and vacation records and personnel files.
¨ Prepares feedback and written responses to citizen concern.
¨ Maintains street files in the Computer Aided Dispatch system and assures accuracy.
¨ Ensures quality assurance tests are performed.
¨ Assists in answering of 911 emergency and non-emergency calls.
¨ Runs radio console for dispatcher.
¨ Performs other related duties as assigned.
Minimum Qualifications

MINIMUM QUALIFICATIONS REQUIRED:
High School diploma or GED, three to four years of responsible related experience and a typing rate of 45 wpm, Emergency Medical Dispatcher and LEADS Certified, full access required. Any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job considered.
Supplemental Information

MATERIAL AND EQUIPMENT USED:
Computer(s) CAD System General Office Equipment DTN Weather Radar
Pager Cell Phone Community Messaging System Dictaphone Equipment
TTY Machine Police Radio Fire/EMS Radio Outdoor Warning System
PBX Telephone Halon System Fire/Smoke Detection System 911 Transfer System