Full Job Description
Operations Business Analysts of the Building Services Process team are responsible for the following:
Support of stores, vendors and business partners
Vendor analytics including but not limited to ongoing performance analysis of SLAs, contractual audits, coordinating vendor/trade reviews.
General bulk work order management including processing, updates, etc.
Contact center analysis, coaching, partnership.
Operations Business Analysts must possess a high level of analytical ability to identify problems while having the communication skills to articulate executable solutions.
Key skills required include:
Technical and analytical skills (ability to use MS Office Suite including Excel, Access, PowerPoint, etc.)
Strong communication verbally as well as written (including presentation skills)
Leadership skills (Often leading teams of people on a common goal – vendors and business partners)
Major Tasks, Responsibilities and Key Accountabilities:
Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem.
Prepare and deliver insights and recommendations based on analyses.
Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis).
Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings.
Scan business/industry trends; scan competitive landscape; analyze consumer data
Interpret data based on specific knowledge of statistics and procedures used.
Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.
Provide input on strategy based on knowledge of industry and technology trends.
Provide customers with specialized information from a variety of resources.
Facilitate workout problem-solving sessions with multiple groups of people.
Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility.
Nature and Scope:
Typically reports to Operations Process Manager
Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3
Physical Job Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Bachelor's Degree is preferred.
1 year of experience business, retail, and/or consulting is preferred.
Knowledge, Skills, Abilities and Competencies:
Strong quantitative skills such as statistics and data analysis