Customer Service Representative

Hire Dynamics - Ball Ground, GA (30+ days ago)4.1


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Responsible for acting as a liaison between customers and company. Provide superior support and service to external and internal customers through accurate processing of orders, responding to product and service inquiries, requests and/or problems through comprehensive information gathering, excellent communication skills and inter-departmental relationships.

What Your Day-to-Day Activities Will Be…

  • Field incoming communications to Customer Care received via phone, email or fax.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Process and manage customer orders from receipt to close.
  • Inform customers of deals and promotions as identified by Sales Management.
  • Document, investigate and resolve customer complaints.
  • Complete and/or gather customer/account documentation as required.
  • Qualify and authorize returns of goods.
  • Verify and/or maintain business systems information related to customers.
  • Keep records of all communications.
  • Manage changes in policies as they pertain to customers.
  • Work with customer service management to ensure exceptional customer experiences.
  • Contribute to team effort by accomplishing related tasks as needed.
  • Meet performance and development goals as assigned.
  • Read from scripts and departmental work instructions.
  • Attend educational training sessions to improve knowledge and performance level.
  • May interact with physicians, pharmacist with prescriptions
  • Other duties and responsibilities as assigned by management.
  • Your Professional Experience Should Be…
  • Minimum of 5 years’ experience working in a customer service related position in a fast paced environment such as phone support, retail sales, banking, or hospitality industry.
  • Must be proficient with MS Windows applications; Excel, Word and Outlook.
  • Experience with medical devices or Life Sciences industry preferred.
  • Experience with order processing software a plus.
  • Communication skills:
  • Active listening
  • Pleasant speaking voice
  • Proficient typing, spelling and grammar
  • Friendly yet professional manner
  • Action oriented.
  • Technical capacity.
  • Problem solving/analysis.
  • Nimble learner.
  • Customer focus.
  • Situational adaptability.
  • Prioritization and organization.
  • Attention to detail.
  • Documentation skills.
  • Navigating between multiple computer screens.
  • Ability to multi-task.
  • Ability to maintain the required confidentiality.
  • Ability to deal patiently with problems and complaints.
  • Must be able to work independently within specific time constraints.

Job Type: Contract

Salary: $18.00 /hour

Experience:

  • Receptionist: 1 year
  • Call Center: 1 year
  • Customer Service: 3 years

Education:

  • Bachelor's