Escape Lounge Hospitality Service Agent

Manchester Airports Group - Oakland, CA3.0

Work in an Executive Airport Lounge
  • Oakland International Airport
  • Work within a professional hospitality team
  • Great benefits: medical, dental, vision coverage, basic life insurance etc.
  • 40 hours per week.
  • MAG is the UK’s largest airport operator owning numerous airports and aiding the transit of 48.5 million passengers and 650,000 tons of freight to 225 global destinations. We have recently landed in the US, and are currently supporting a growing number of airports right across the U.S. with key services including: premium passenger lounges, car parking, airport security, firefighting, engineering, advertising, property development and more.

    The Role

    Reporting directly to the Lounge Manager, we are currently looking for a motivated and experienced Lounge Agent to join a new and professional hospitality team within our exclusive Escape Lounge at Oakland International Airport. This role requires an experienced and rounded hospitality professional as the duties are varied: You will be meeting and greeting our customers in a professional and courteous way, ensuring that the lounge area is maintained and presented to the highest standard, taking bookings and keeping accurate records of each customer, serving and taking payment for food and alcoholic beverages, maintaining stock levels, liaising with suppliers and contractors as well as being involved in the training of new staff etc. This is a role that will empower you, give you responsibility and give you new skills.

    We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and MAGs elevated company standards.


    As the successful candidates, you will have extensive experience within the hospitality sector with a proven track record in the delivery of high end hospitality services. You must be a team player and be able to work in collaboration with your team mates. We have an inclusive, professional culture and only hire staff who embrace these principles. Given the nature of the airport lounge, you will have to be flexible around shift times and availability. It is critical that you are computer literate and have used both booking systems and electronic point of sales systems previously. You must be over 21 years old to comply with our service of alcohol policy.

    To be successful in this role, you will have a high energy/ can-do attitude. You must be able to deliver on time and to the highest standard. We will give you the support, skills and tools that you need to be successful if you can bring the drive, personality and desire!

    What we offer

    MAG is a global business that continues to expand not only across the US, but across the world. We want to be the number one airport support service business across the U.S. and believe that great service starts with its people. This is why we offer great training and career opportunities. Our benefits package is one of the most generous in the industry with medical, dental, vision coverage, basic life insurance to name just a few. We are growing rapidly in the U.S. and as such can offer great career options for outstanding people!

    You will need to be 21 years old to comply with our alcohol service policy.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap or disability as set forth in the American with Disabilities Act 1990, or Veterans Status. This vacancy will close once sufficient applications have beenreceived.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.