Type: Full-time, Salary
Location: Portland, ME or Salt Lake City, UT
Tilson is a high growth team of driven professionals with a national practice. We are on a mission to build America’s information infrastructure. We accomplish this with a team of experts working collaboratively on meaningful, impactful projects for great clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own.
Recognized on the Inc. 5000 list of fastest growing private companies in the U.S. for seven years in a row, Tilson is a national leader in designing, building, maintaining and advising on IT and Telecom infrastructure. In conjunction with the IT Support Team, the IT Support Specialist provides basic and advanced IT Help Desk support to Tilson’s 280 international employees. This position requires a focus on customer service to meet the needs of Tilson’s business units in a focused, agile and organized manner.
Tilson takes a modern, outsourced cloud approach to IT, with a focus on data and service delivery, rather than infrastructure. Most systems are cloud-based and all servers are virtualized in a Microsoft Azure environment. This job will reside in our Portland, ME Headquarters or in Salt Lake City, UT.
Monitor, patch, and maintain virtual servers in Microsoft Azure environment.
Act as resource for managing, responding to and assigning internal IT help desk tickets and issues.
Support user hardware and software needs via telephone and remote connection/access tools.
Manage workflow through internal ticketing system.
Monitor, maintain and troubleshoot network or telecom-related issues.
Manage user accounts, password resets, and permission changes.
Focus on continual improvement for internal IT processes and Tilson IT infrastructure
Maintain software and hardware inventories.
Test and evaluate new technology solutions.
Support the roll-out of new applications.
Train new and existing users on internal systems.
Create organized, understandable, and effective system and training documentation.
Maintain and troubleshoot DNS for corporate website and all virtual infrastructure.
Work hours are 8AM - 5PM Monday through Friday local time with occasional off-hour support required. Longer days are likely from time to time.
Proficiency with common business and network technologies
Three years of relevant work experience
Associates degree in IT or related field
Previous help desk support experience
Competency in the following areas:
Windows Server administration
Microsoft Office 365 administration and use
Microsoft Azure server and application administration
Business Intelligence Reporting
Accounting and ERP Systems
Antivirus and backup software
Remote management tools
Ability to efficiently prep, reload and troubleshoot Windows OS equipment
Ability to install and troubleshoot peripherals (printers, scanners, etc.)
Experience with network and wireless access point troubleshooting
Cloud-based application administration
Ability to deploy and maintain hosted server environments in varying environments (Rackspace, Amazon, etc.)
Highly motivated team player with strong customer service orientation
Ability to work independently in an unstructured environment with little direction
Strong interpersonal skills, including:
Verbal and written communication skills
Phone support skills (courteously answer phones and provide IT support remotely)
High-level of responsiveness
Flexibility to switch from issue to issue and changing priorities
Proven organizational skills
Ability to have fun and laugh at him/herself
Ability to travel domestically (up to ~ 15% of time).
Technical certifications a plus
Successful candidates will be required to submit to criminal background check.
Tilson offers a competitive benefits package, including:
Paid time off
Healthcare, disability, dental and life insurance benefits
401(k) retirement savings plan with automatic company contribution
Entrepreneurial, highly technical and customer-focused work environment
Our mission is to serve our customers by building, integrating, and maintaining the information technology and communications infrastructure that enables great organizations to innovate and deliver.
Tilson is a world leader in executing information and communications technology projects to build a more connected world. We accomplish this with a team of experts working collaboratively on meaningful, impactful projects for great clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery, and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own.
We will run our business sustainably, for its financial health, its people and the public good. We believe in:
Safety- above bottom line. Cutting corners is never an option.
Integrity- we do what is right, even if doing so puts us at a temporary disadvantage.
Accountability- everyone at Tilson is accountable for the work we do as a whole.
Professionalism- be trusted by our clients to be their ‘get it done’ team.
Respect- for our employees, clients, and partners.
Composure- we are comfortable in chaos and trust that we will always find a way through any challenge.
Tilson is an Equal Opportunity Employer/Affirmative Action employer
Tilson provides equal opportunity to all employees on the basis of individual qualification without regard to race, sex, religion, color, age, national origin, physical and mental disability, genetic information and history, sexual orientation, or other category protected by state or federal law. Tilson does not discriminate in the recruitment, hiring, compensation, promotion, transfer, benefits, or any other condition of employment.
Principals only. Recruiters should not contact Tilson.
No phone calls please.