Cafe Associate

Sam's Club #6386 - Concord, NH (30+ days ago)3.7

Please apply at

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related
responsibilities and duties throughout the facility as assigned and/or as necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps; following proper forklift
spotting procedures; following proper procedures for handling and disposing of hazardous materials; following Company steel standard guidelines;
and correcting/reporting unsafe situations to Management.
Provides high quality Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating
merchandise, resolving issues and concerns; promoting the Company's products and services; operating hardware such as cash registers or related
equipment; processing member purchases; assisting in payments, returns, refunds, and exchanges; maintaining Prepared Foods CafC) operations in
accordance with Company policies and procedures to exceed member expectations; preparing Cafe food using proper equipment; ensuring machines
and equipment are properly functioning; stocking supplies and products to meet Member needs; and using appropriate procedures for different
membership and payment types.
Maintains the Prepared Foods CafC) area in accordance with Company policies and procedures by properly handling claims and returns; zoning the
area; arranging and organizing merchandise; cleaning the Prepared Foods CafC) area (for example, windows, mirrors, display cases, coolers);
utilizing approved chemicals, supplies, tools, and equipment; and identifying shrink, damages, or quality issues.
Maintains merchandise presentation by receiving and stocking merchandise; setting up and cleaning; organizing product displays; removing damaged
goods; signing and pricing merchandise appropriately; completing paperwork, logs, and other required documentation; following Company policies
and procedures for preparing, handling, packaging, labeling, and storing food; utilizing, operating, and sanitizing food-related equipment; stocking and
displaying food products; maintaining and cleaning the Prepared Foods CafC) area; and securing fragile and high-shrink merchandise.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Inventory - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely
manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.
Point-of-Sale - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members. Assists
Members with payment methods, return policies, and location of items when asked. Uses the cash register and completes Member sales in a timely
manner. Reports complaints, shrink issues, and problems with products, services, and work areas.
Fresh - Handles, stores, cooks, and cleans food in safe and correct ways. Informs Members about Fresh items when asked to do so. Prepares, takes,
and fills orders for Fresh items in a timely manner. Observes and reports complaints and problems with Fresh products, services, and work areas.
Uses Fresh equipment and supplies in safe and correct ways, and cleans and logs them after each use.
Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order
to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right
resources (people, products, tools) at the right time in order to resolve customer/member requests.
Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day
decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order
to carry out work as required.
Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right
information to associates and leaders when they need it. Communicates in a respectful and professional manner.
Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets
deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Job Description
Prepared Foods Associate II - Sam's Club
Published On 02/12/2018 This job description supersedes all prior descriptions Page 1 of

  • * * * Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity

and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns
from assignments and feedback.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
Observes associate, customer, or supplier behavior.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Visually locates merchandise and other objects.
Visually inspects equipment.
Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.
Visually verifies and reads information, often in small print.
Work Environment
Working in the following environment is necessary to perform one or more of the essential functions of this position.
Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.
Moves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather.
May work with substances that require special handling
Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
Entry Requirements
Minimum Qualifications
English language Proficiency (Comprehending, Reading, Speaking, Writing)
Preferred Qualifications
ServSafe Food Handler Certification
2 years’ supervisory experience
Hospitality or Food Service Degree or Certification

Job Type: Part-time

Salary: $11.00 /hour