Licensed EAP Counselor Eventual Telecommute

UnitedHealth Group - San Francisco, CA3.6

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)

Licensed EAP Counselors conduct telephonic and on-line (chat) with individual members. EAP Counselors use clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls. Solution Focused Consultation, Motivational Interviewing and short term problem resolution are the clinical modalities used to develop an individualized action plan. Within the context of the consultation, the EAP Counselors guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors. EAP Counselors coordinate and facilitate the response to high risk situations through consultation with licensed staff. In addition, EAP Counselors are the National Point of Contact (NPOC) for non-licensed EAP Specialists. Licensed Counselors provide clinical consultation and mentorship to non-licensed EAP Specialists.

***There at multiple schedules available for this position. Options are: Monday - Friday, 6:00am - 2:30pm, or Monday - Friday, 11:30am - 8:00pm. These schedules will go into effect after applicable training. The position starts out office-based, and will eventually allow for telecommute depending on performance and business needs***

Primary Responsibilities:
Conduct telephonic and on-line (chat) consultations with individual members
Engage individually with members to clinically and holistically assess the reason for call and presenting needs including issues impacting the individual’s personal wellbeing, emotional and physical health, and personal safety
Independently conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff in order to access appropriate level of care and ongoing support. Coordinate follow-up care and services to individuals and organizations, as appropriate
Develop next steps and identify meaningful goals and resources utilizing Solution Focused Consultation model
Provide appropriate type of service based on member’s presentation, clinical history and needs and accurately differentiate between EAP and BH services
Formulate short term problem resolution plan of action, and provide full Benefit Exploration reviewing the appropriate tools and resources to support the plan, and offer and refer clients to additional benefits including access to Health Coaches, Health Advisors, and community resources as appropriate
Authorize additional services including behavioral health, and/or contracted EAP and behavioral health network providers
Formulate and document accurate description of member’s clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries
Provide resources, consultation, coaching and guidance to non-licensed EAP Specialists as designated National Point of Contact
Provide consultation and disposition on ‘risk’ calls with non-licensed EAP Specialists
Maintain appropriate confidentiality
Participate in staff meetings, case consultations, and training opportunities
Consult as required with licensed peers and supervisors

Required Qualifications:
A Master’s degree in psychology, social work or related mental health field
Active, unrestricted independent mental health license in the state of California, such as Licensed Psychologist (L.P.), LMFT, LPC, or LCSW, etc.
3+ years of post-graduate experience in a behavioral health setting
Strong written, verbal and interpersonal skills are required.
Must be able to use various computer applications and move through computer screens while talking with members
Must live within a commutable distance of our San Francisco office location

Preferred Qualifications:
Previous EAP experience
CEAP (Certified Employee Assistance Professional)
Experience working in a call center environment
Experience working with domestic abuse victims
Experience working in a crisis center/hotline
Ability to work with a culturally and geographically diverse population
Able to address a variety of problems and issues as presented by callers
Ability to work flexibly and creatively with other professional team members
Demonstrate the ability to build rapport, assess and address risk, and develop goals with members in a telephonic, and/or online

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.